GS-0303-06 job was reclassified as a GS-0303-07 due to performance and job responsibility. Permanent promotion effective 7/17/23.Primary job duties:-Provides Budget, Acquisition, and Financial Management Support: 30%, approximately 12 hours/week-Provides Human Resources Support & Advisory Services for Maintenance Division: 35%, approx. 14 hours/week-Provides Administrative Support for Facility Management Division: 35%, approx. 14 hours/weekDirect administrative support person for 100+ employees. Acts as division timekeeper, travel arranger, transient housing coordinator, park energy reporter, contract invoice processor, administrative advisor, and budget support. Budget duties include payroll reconciliation, non-labor charge processing and reconciliation, and budget formulation for $13 million + in project and base funding.

Primary job duties:-Provides Budget, Acquisition, and Financial Management Support: 30%, approximately 12 hours/week-Provides Human Resources Support & Advisory Services for Maintenance Division: 35%, approx. 14 hours/week-Provides Administrative Support for Facility Management Division: 35%, approx. 14 hours/weekDirect administrative support person for 100+ employees. Acts as division timekeeper, travel arranger, transient housing coordinator, park energy reporter, contract invoice processor, administrative advisor, and budget support. Budget duties include payroll reconciliation, non-labor charge processing and reconciliation, and budget formulation for $13 million + in project and base funding.

While working on my master’s degree, I worked full time as a state employee at an agency that represents a child's best interest after being removed from their families due to abandonment, abuse, or neglect. Duties included:• Work closely with staff and pro bono attorneys to ensure successful filings. • Perform administrative and paralegal duties in preparation of court hearings. • Create legal documents for filing with the Clerk of Court.• Examine reports and ensure accurate data for the 1st Judicial Circuit (4 counties) using Optima software. • Manage and establish processes for volunteers. • Develop and maintain training materials for social workers, attorneys, and volunteers.• Interact directly with community members and various community organizations to advocate for victims of child abuse.Professional Competencies• Expert proficiency in Optima Case Management Software to support 40+ employees.• Generate, manipulate, and analyze reports in Excel to increase efficiency, ensure accuracy of data, and adherence to federal and state laws.• Ensured 1st Circuit agencies were compliant with federal and state regulations by auditing electronic and paper files, for both our cases and our volunteers.

Verbally transcribed phone calls in real-time for hard-of-hearing individuals to provide functional equivalence. Advanced knowledge of Dragon NaturallySpeaking software, average typing rate of 78 wpm. Required high level of concentration and listening skills to maintain 96% verbatim accuracy. Recognized during employee spotlight for 99.24% accuracy on first test call.

• Coordinated and supervised the activities of the circulation area, including management of the automated circulation system and access to the various collections. • Managed transactions, handled overdue items, issued ID cards, and registered library users online • Processed books and periodicals, maintained circulation records, placed materials on reserve, shelved books, and upheld the order in the reference and circulating collections.• Performed all functions required in the interlibrary loan procedure for books and periodical articles.• Provided interlibrary loan special services, including tracking and initiating book renewals. • Operated library systems for the acquisition and bibliographic maintenance during their lifecycles.• Searched and identified existing records; enhanced and applied constant data and batch download bibliographic records in all formats • Leveraged standard bibliographic data to internally established rules, and revised current cataloging practices to enhance bibliographic materials, created access/linkage for online resources.• Provided support to leadership, including correspondence preparation, records maintenance, report generation, and information collection and collation. • Performed maintenance on equipment and escalated repairs to service personnel.Professional Competencies• Verified accuracy and maintained integrity and consistency of records and bibliographic data. • Implemented corrective actions, such as overlay, updated, maintained or removed bibliographic records and holdings in the universal catalog during its lifecycle.

• Resolved questions, issues, or transactions and referred to appropriate departments. • Actively and empathetically resolved customer issues with interest and compassion. • Demonstrated accuracy in processing changes to policies based on the information provided and identified opportunities requiring a transfer to a licensed representative.• Verified coverage or policy changes and provided proof of insurance documents where coverage previously was bound by a licensed representative. • Remained current on new marketing campaigns to respond appropriately to marketing-related inquiries. • Acknowledged and directed requests for products or services to appropriate licensed representatives. • Ensured facilitation of first call resolution and customer satisfaction on all transactions handled. Professional Competencies• Managed billing reconciliation for $2.5 million book of business, including late payments.• Established and maintained the highest compliance score of all the agencies in the Denver Region.• Obtained license in Property & Casualty Insurance in Colorado

I lead a team of employees during my shift, ensuring customer satisfaction, timeliness, and cleanliness. Duties including daily inventory, documenting workflow, maintaining labor percentages, and remittance reports.