Kash Chanda Email & Phone Number

Birmingham, Gb

Birmingham, United Kingdom

To liaise and maintain business relationships by understanding individual business requirements. Dealing with a variety of different accounts on a daily basis as well as monitoring self-professional development. Responsibilities:• Positively handle inbound and outbound calls where relevant within SLAs, ensuring the clients’ and the company's expectations are achieved, and that all output are of a consistently high standard.• Making outbound calls to develop new and existing relationships and acknowledge customer requests by taking ownership • Working towards personal targets and KPI’s in order to earn commission• Navigating and updating in-house systems with relevant information• Successful complaints handling within the Birmingham office.• Regularly liaising with other UK offices to discuss and investigate any customer complaints• Processing card payments and invoices using systems such as CRM and SAP• To consistently deliver an outstanding customer experience in line with company guidelines. (e.g. behaviours or customer experience)• Responsible for selling and retaining the company's products and services to customers• Providing clients with a sufficient amount of information in order for them to make an informed decision. By having extensive knowledge of the products, upselling is certainly achievable• Proactively achieve quality targets, working with correct and up to date call structures• To follow best practice in accordance with regulatory requirements and follow the company's Treating Customers Fairly policy in order that appropriate information is communicated at all times.• Assisting the online team when required (i.e. staff shortage)o Ensuring all orders are correctly placed involving attention to detail for a guaranteed positive customer service. This would consist of contacting customers via email and telephone to advise of any discrepancies regarding their order and resolving problems with a sufficient resolution

Birmingham

RRP (Reducing Reoffending Partnership) Nov 2016/March 2017 – Case AdministratorTo provide efficient administrative support to the Offending Team whilst reporting to the Admin Manager. I was the first point of contact to clients, agencies and other departments within the company.Responsibilities:• Provide an efficient and caring administrative role to the Offending Team Members• Provide full office cover and support all team members whilst working to office procedures which ensure full traceability• Making calls to probation officers in a professional manner, dealing with their enquiries and coordinating appointments. Also liaising with partnership companies to gain further information on ex offender courses on behalf of the probation officers• Type confidential letters, correspondence, reports, etc.• Uploading and scanning documents• Filing and data entryReason for leaving: End of contract

Birmingham, United Kingdom

At The Insurance Factory has allowed me to develop my knowledge into the insurance market and multiply my sales skills. I specialise in personal lines – motor insurance. The vast majority of my role is dealing with customers and handling their accounts; I pride myself in my customer service skills and thrive on challenges that come through.Responsibilities:• Taking a large volume of calls daily from policy owners• Processing new business quotations from new customers• Making midterm adjustments, renewing and cancelling policies• Selling a variety of different policies with motor insurance• Communicating with customers via email and telephone• Excellent working knowledge of IT systems• Daily administrative duties such as updating files/records, issuing cancellation fees, sales administration etc.

Stratford Upon Avon

"Since the invention of the internet, digital technology has had an increasing impact on the way we live. As a leading communications provider it’s not just the technology that interests us – what matters is how it can improve the lives and prospects of everyone."Mainly focusing on the retentions side of Virgin Media customers. My role is to changes the minds of the account holders that have decided to cancel their services with Virgin Media and upselling products. Learning competitor knowledge to ensure I am up to date with other offers and packages that are out there.Currently working closely with the Operations Manager to discuss floor targets and incentives to help motivate the team, taking on team leader responsibilities and managing the floor when Managers are away.

Stratford Upon Avon

"Since the invention of the internet, digital technology has had an increasing impact on the way we live. As a leading communications provider it’s not just the technology that interests us – what matters is how it can improve the lives and prospects of everyone."Focusing on the retentions side of Virgin Media that are wishing to cancel their services with the company. Persuading account holders to stay with Virgin Media and providing reasons for them to stay using competitor knowledge.