Kash Smith Email & Phone Number

Huntersville, Nc, Us

• Orchestrated staffing schedules, ensuring optimal coverage for seamless laboratory operations. • Facilitated weekly meetings to enhance communication and collaboration among staff and pathologists. • Resolved diverse issues related to the laboratory and staff members, demonstrating effective conflict resolution skills. • Conducted comprehensive employee evaluations and played a key role in recruitment processes. • Coordinated with external vendors for specialized specimen outsourcing, optimizing laboratory capabilities. • Led a rigorous Quality Assurance program, ensuring the accuracy and reliability of processed specimens. • Generated weekly reports on specimen count, errors, and completions, providing critical operational insights. • Conducted follow-up calls with external pathologists to address inquiries on returned results and slides

Huntersville, Nc, Us

• Provided support for application components of the implementation life cycle to include Pre-implementation planning, current and future state process analysis and workflow design• Provided process and subject matter expertise for the assigned NextGen applications and/or area of operation• Provided process and subject matter expertise for the assigned NextGen applications and/or area of operation• Provided process and subject matter expertise for the assigned NextGen applications and/or area of operation• Designed and executed system test plans for purpose of upgrade and new implementation• Responsible for troubleshooting and resolving NextGen service tickets • Complete training guides for clients• Complete testing on Critical Flash issues reported by NextGen• Completed process for NewHires within NextGen• Trained staff on new processes • Trained physicians and clinical staff on functionality in EHRo E-prescribing o Lab orders• Assessed current workflow processes and trained physicians, clinical staff and front office on best practices to improve clinical documentation • Provided consultative advice, recommendations, and suggestions for best practices and use of NextGen functionality based on expertise utilizing NextGen software and real world experience

• Supported Go-live for 5.8/8.3 Upgrade• Trained physicians, scribes & clinical staff• Assisted Ophthalmology and Family practice specialties• Created training materials and guides• Provided knowledge transfer to clinical applications support team to enable successful support post go-live • Designed and executed system test plans for purpose of upgrade and new implementation• Traveled to each site as needed to ensure implementation success • Generate summary reports in regards to completion, challenges, and next step for each implementation • Act as a team member that contributes to solutions and customer satisfaction.

Supervised and delegated task amongst the staff to prepare for the Implementation of EHR. • I completed a workflow analysis for each specialty to determine the best workflow once on EHR.• I supervised the team to make sure everyone was completing items on their task list to make sure all areas were prepared and ready for the Implementation of EHR. • I set up meetings with different agencies to bring on staff to either implement EHR, abstract charts, as well as scan documents in the system to make sure the doctors had all vital information on their first day of G0-Live. • Created all Study Guides and Visio’s for training.• I trained all staff on the NextGen EHR• I did template editing to meet the standards of our provider’s workflow. • Support end users in defining and problem solving within the application and workflow processes • Traveled to each site as needed to ensure implementation success

Charlotte, North Carolina, Us

Support end users during Implementation and Go-Live events as well as on an on-going basis by providing on-site and remote training and support.o Support end users in defining and problem solving within the application and workflow processes o Trained users to efficiently enroll patients on Patient Portalo Traveled to each site as needed to ensure implementation successo Generate summary reports in regards to completion, challenges, and next step for each implementationo Completed workflow Analysis for all providers with goals of increasing patient productivity.o Trained provider’s to understand Meaning Use measures

Master'S In Project Management, Project Management

Bachelor Of Healthcare Management

Lpn

Medical/Clinical Assistant