Kasha Johnson Email and Phone Number

- Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops- Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards- Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices- Performs restaurant opening and/or closing duties- Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels- Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures- Completes and maintains all drive-in restaurant employment related records and payroll records- Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.- Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints- Interview and hire restaurant crew and management team members to achieve proper staffing levels- Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends- Develop and implement a marketing plan