Point of Contact for a leading US-based master dealer in telecom sector, specializing in offering exclusive dealership opportunities to call centers nationwide.Key Responsibilities:• Cultivating strategic partnerships with call centers across Pakistan.• Expanding our client's market presence through network growth.• Facilitating seamless communication between our US client and local partners.• Achieving and exceeding performance targets and KPIs.• Ensuring compliance and successful onboarding of new call center franchises.Achievements:• Significantly expanded our client's presence in the Pakistani market.• Contributed to the industry's growth through strategic partnerships.Let's connect and explore opportunities to shape Pakistan's inbound call center landscape together. Reach out to discuss exclusive dealership prospects with our US-based client.

Responsibilities:• Oversaw call center operations, ensuring efficiency and effectiveness.• Motivated and guided sales agents to exceed targets and enhance their skills.• Developed and implemented training programs for continuous improvement.• Collaborated with the QA team to maintain quality standards and drive improvements.• Analyzed data, identified sales trends, and created impactful strategies.• Drove revenue growth through innovative sales initiatives and campaigns.• Prepared reports, provided insightful analysis, and communicated with stakeholders.Supervisory Responsibilities:• Supervised various departments, including Quality Assurance (QA) and Back Office.• Managed affiliate partner relationships, handling their payouts, fund reports, and commissions.• Established and nurtured strategic partnerships with different call centers to bring in various BPO campaigns.Key Strengths:• Proven track record in managing call center operations and achieving exceptional sales performance.• Strong leadership, coaching, and mentoring abilities.• In-depth knowledge of sales strategies and best practices.• Analytical mindset, excelling in making data-driven decisions.• Excellent communication skills and adaptability in a fast-paced environment.• Proficiency in relevant call center software and tools.

• To minimize the charge backs through verification and claim process• To improve the install rate through customer engagement and retention • To confirm install status of the orders• Maintain the sales tracker • Maintain the record of weekly and monthly funded sales• To track and escalate the installed but not funded sales• To assign leads of cancelled sales to agents• To communicate with QA and Agents on funded orders held by client due to compliance issues and resolve them• To escalate issues with client on wrongly held payments• To report and perform on different tasks time to time as required by line manager.• To cross reference sales with CRM and verify sales order status • To attend meetings and training sessions with clients• To implement the changes and updates described by clients

• Provide leadership, training and direction to Verification Agents and Specialists.• Verify sales transactions by various means (through portal, calling in customer support on a recorded line).• Claim verified sales along with the proof which are marked cancelled by client.• Communicate anomalies / unusual behavior / process of Agents.• Identify fraudulent and system abuse activities.• Meet weekly sales verification target.• Formulate/compile/generate verification report.

• Establish and maintain a high level of customer satisfaction, professionalism and courtesy on calls.• Consistently meet/exceed weekly and monthly sales targets by utilizing sound telephone based selling techniques.• Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.• Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services. Identify and maximize up selling and cross selling sales opportunities.• To implement QA guidelines and maintain quality on calls.

• Handling mobile section and responsible for sales, current updates, prices and promotions• Maintaining high standards as per company policies and ensuring a great experience for the customer• Update products knowledge by participating in seminars, skills training and on job coaching• Being updated with new launches and new technologies• Planning daily, weekly and Monthly targets and working towards achieving them • Responsible for updating competitor activities, trends and strategies• Interpreting and analyzing market data and surveys for new product • Sales forecast to coordinate with logistics department for maintaining sufficient stock

To ensure the pipeline of business opportunities deliver the Company’s growth target. This includes personal sales as well as managing the team and the entire sales cycle through to closure and order processing, meeting personal as well as team sales targets and objectives as determined by the Managing Director.Whilst managing the team also generate a personal pipeline through developing leads generated and per-qualified by Inside Sales. Responsible for the development of the team, forecast reviews and reporting, campaign management, and day to day activity such as monitoring the number of customer meetings and the planned objectives, outcomes and follow up actions for each sales person.

• Activation & deactivation of Credit & Debit Cards Account.• To maintain & implement Standard, Quality & courtesy of calls• Maintain MIS to evaluate Calls trend.• Forwarding Maintenance request of customer's to related department.• Follow up of customers’ Logged Complaints.• Training newly hired staff• Looking out for possible fraudulent Activities & taking appropriate measures to cover risk.• Update customers about bank's latest promotion & development• Guide Cardholders about procedure to get problem resolve.• Update complaint & different request by customers.• Maintain complaints log sheet