Kashan Sohail Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

• Performing data analysis to narrow down the possibilities that may lead to or may have led to affect call centre performance and Afiniti’ s possible gain;
• Relocated to Afiniti in Istanbul, Turkey to work on client expansion.
• Working with AI (Artificial Intelligence), ETL (Extract Transform and Load) and BA (Business Analytics) teams to improve performance for Afiniti and minimize losses;
• Managed meetings with stakeholders to analyse and validate requirements;
• Liaise between business teams, technology and engineering teams

Washington, District Of Columbia, United States

Temporarily relocated to Afiniti Head Quarters in Washington for a project and to provide trainings.

Hamilton, Bermuda

• Performing data analysis to narrow down the possibilities that may lead to or may have led to affect call centre performance and Afiniti’ s possible gain;
• Relocated to Afiniti HQ in Hamilton, Bermuda to work on client expansion.
• Working with AI (Artificial Intelligence), ETL (Extract Transform and Load) and BA (Business Analytics) teams to improve performance for Afiniti and minimize losses;
• Managed meetings with stakeholders to analyse and validate requirements;
• Liaise between business teams, technology and engineering teams

Karāchi, Sindh, Pakistan

• Managed meetings with stakeholders to analyse and validate requirements;
• Liaise between business teams, technology and engineering teams
• Diagnosing, troubleshooting and identifying solutions to resolve customer issues working with the relevant teams and the Technical Account Manager;
• Investigating call flow, reporting and work force management scenarios with SID (Systems Integration and Deployment) on Avaya platforms;

Karachi Old Airport

Ilaco House, Abdullah Haroon Rd, Saddar, karachi.

Bachelor Of Engineering - Be, Telecommunications Engineering

Intermediate, Pre-Engineering, A

O’Levels, Engineering