Kashan Sohail Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

Performing data analysis to narrow down the possibilities that may lead to or may have led to affect call centre performance and Afiniti’ s possible gain;• Relocated to Afiniti in Istanbul, Turkey to work on client expansion.• Working with AI (Artificial Intelligence), ETL (Extract Transform and Load) and BA (Business Analytics) teams to improve performance for Afiniti and minimize losses;• Managed meetings with stakeholders to analyse and validate requirements;• Liaise between business teams, technology and engineering teams

Washington, District Of Columbia, United States

Temporarily relocated to Afiniti Head Quarters in Washington for a project and to provide trainings.

Hamilton, Bermuda

Performing data analysis to narrow down the possibilities that may lead to or may have led to affect call centre performance and Afiniti’ s possible gain;• Relocated to Afiniti HQ in Hamilton, Bermuda to work on client expansion.• Working with AI (Artificial Intelligence), ETL (Extract Transform and Load) and BA (Business Analytics) teams to improve performance for Afiniti and minimize losses;• Managed meetings with stakeholders to analyse and validate requirements;• Liaise between business teams, technology and engineering teams

Karāchi, Sindh, Pakistan

Managed meetings with stakeholders to analyse and validate requirements;• Liaise between business teams, technology and engineering teams• Diagnosing, troubleshooting and identifying solutions to resolve customer issues working with the relevant teams and the Technical Account Manager;• Investigating call flow, reporting and work force management scenarios with SID (Systems Integration and Deployment) on Avaya platforms;

Karachi Old Airport

Ilaco House, Abdullah Haroon Rd, Saddar, Karachi.

Bachelor Of Engineering - Be, Telecommunications Engineering

Intermediate, Pre-Engineering, A

O’Levels, Engineering