As a territory manager, I help aging families and individuals with disabilities which affect their mobility. Typically, my primary customers are individuals who desire to remain independent or as comfortable as possible in their home.Leaf Home Safety Solutions provides stairlifts, walk-in showers, and walk-in tubs for mostly need-based customers.

As Co-Owner of Fancy Funnel Cake since 2017, I've transformed a traditional brick and mortar dessert shop into a dynamic traveling dessert experience. Starting with our first location in Atlanta, we've expanded our reach and reinvented the way people enjoy funnel cakes.Key Responsibilities and Achievements:Business Development:Founded and launched the original Fancy Funnel Cake storefront, building a loyal customer base.Transitioned the business into a mobile dessert experience under Needless To Say Restaurant Group in 2024, expanding our market reach.Brand Growth:*Featured on Bravo’s hit TV show Atlanta Housewives, Fox 5, and the AJC, showcasing our innovative approach to desserts. *Developed unique menu offerings that blend traditional flavors with modern twists, appealing to diverse audiences.Operations Management:*Oversee daily operations, including event coordination, staff management, and customer service excellence.*Implemented efficient systems for mobile operations, ensuring seamless service at festivals, fairs, and private events.Community Engagement:*Partnered with local organizations to participate in community events, supporting charitable causes and local initiatives.*Received positive reviews and testimonials highlighting our impact on community events and celebrations.

• Responsible for overseeing the day-to-day operations for a team of 60 people, including managers, as well as maintaining a labor budget of $450K, ensuring effective zone management throughout each shift for the $2.5 million sports bar• Oversee the hiring process for all management positions, including interviewing, onboarding, training, and developing to establish a foundation to secure and retain high-performing team members• Directly responsible for the management of the overall sports bar performance and activities to drive sales, having full ownership of monthly profit and loss statement results as well as required actions, exceeding last year’s sales by 56% and YoY sales by ~35-40%• Facilitated meetings with wing certified trainers (WCT) 2X a month and invited 1-2 to attend the management team meetings, sharing the directions and the vision for the store and company, gaining buy-in and strengthening retention• Addressed the restaurant’s deficient performance in checkout speed, establishing a focus and explaining the “why” behind the focus to bring managers and other team members on board, increasing contactless payments from 6 a month to 350 a week• Led in an overall performance pivot in focus, producing an acceleration in customer overall satisfaction, growing from 23% to 74% within one year, resulting in receiving recognition at a district meeting for having the #1 executed culture change• Connected with the community through various initiatives, supporting events, and donating a total of $2.5K to a local nonprofit• Leveraged expertise to train multiple employees, including management training efforts

• Recruited to oversee the organizational management of multiple units with $1.1M in annual sales volume, identifying the pain point and implementing a culture enhancement to support corporate growth and success• Focused on securing proper staff and management training concerning inventory control and tracking procedures, securing food costs under budget, and improving performance• Monitored and analyzed scheduling needs and initiated flexible scheduling, resulting in maintaining labor costs under budget• Developed and implemented the procedures of having team members sit in on the interview process to vet new candidates, leading to a 10% increase in the retention rate

• Co-founded the non-profit organization focused on assisting homeless teens in getting off the streets and within safe housing, raising over $750K to support the initiative• Successfully established 40 host homes to serve as shelters, providing 30% of the homeless teen populations within the county with shelter• Established a partnership with the local school system, collaborating with the director of counseling to initiate organizational reference information on all publications distributed by the school• Partnered with the school system to support the educational needs of homeless teens, including achieving graduation, establishing a scholarship fund, and providing bikes for students for transportation to school• Developed and implemented the reunification program, assisting in reuniting homeless teens back with their families• Received recognition for the success of the program, achieving Nonprofit of the month by the Gwinnett Chamber of Commerce, and runner-up in a United Way Spark Prize contest