*Greeting and escorting guests to waiting areas*Educating guests on services, products, and salon procedures*Consistently executing salon systems operations as well as our Client Journey with service providers *Confirming appointments and adding cross service recommendations *Pre-booking appointments and closing on additional sales *Maximizing books for each service professional in a fair and consistent manner *Executing standard telephone procedures using appropriate customer service etiquette *Informing service professionals of daily schedules and/or any adjustments *Supporting service staff and resolving guest challenges *Promoting salon with the use of social media e.i. Facebook, Twitter and Pinterest *Responsible for research of latest fashion trends which are shared on our weekly blog *Balancing and checking register drawer as well as opening and closing salon as scheduled

• Assume receptionist duties, greet public and refer them to appropriate staff members, answer phone,• route calls, and take messages.• Assist staff with administrative duties as requested.• Cooperate in the maintenance and/or modification of agency data collection system.• Maintain accurate daily accounting of fees, donations and other revenue.• Assist with completion of necessary statistical reports as requested.• Distribute incoming mail and prepare outgoing mail including bulk mail.• Type and word process documents as needed.• Order office supplies and monitor inventory.• Update and maintain mailing lists.• Produce mailing labels and reports as requested.• Maintain appropriate interpersonal relationships with employees, peers, and parishioners • Facilitate special event registration and execution.• Assist with various program operations as requested as responsibilities permit.• Act as a substitute Catechist when needed.• Assist both directors in ministry as needed

-Provide exceptional customer service, assist with product selection returns, and resolve issues -Coach and develop a sales team of 8 employees at company’s flagship location -Ensure a professional and healthy work environment for associates and customers -Conduct visual display changes to maximize product utility -Responsible for end of the night cash deposits as well as opening and closing store duties -Administrative duties include phone orders, processing shipments, filing paperwork, sending reports, conducting weekly web meetings, and delegating daily tasks -Adhere to auditing and internal loss prevention policies