Kasheena E. Email & Phone Number

Texas, United States

Texas, United States

Plano, Texas, United States

Dallas-Fort Worth Metroplex

Roswell, Ga

Effectively managed daily workload to meet all deadlines and productivity goalsAddressed negative customer feedback within a 48 hour turn aroundWork independently to investigate and analyze complaints in compliance with company procedures using designated databases and systemsResponsibly pre-screen all complaints to identify events requiring submission in accordance to regulatory requirements

Roswell, Georgia, United States

Maximized the client account experience by deescalating 80+ high intensity account inqiries and requests dailyPerformed research, troubleshoot systems, and provided resolutions for reported website or application issues Remotely access client devices to effectively troubleshoot website issues

Wilmington, Delaware

Consistently exceeded sales goals by 115% by leveraging strong customer service and relationship marketing skillsManaged storefront financial responsibilities, including deposits, inventory maintenance, and processing financial transactionsDrive revenue by communicating the benefits of products, services, features, rate plans and special offers to new and existing customers as appropriate

Austin, Texas Area

Assisted underwriters with review of loan modification documents like credit report and income validationFollowed up on outstanding requirements and engaged in ongoing communication with clients

Round Rock, Tx

Handled all individual customer escalated cases.Scheduled product deliveries and service repairsServed as the customer’s single point of contact with correspondence by phone or emailConfer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Check to ensure that appropriate changes were made to resolve customers' problems.Keep records of customer interactions or… Show more Handled all individual customer escalated cases.Scheduled product deliveries and service repairsServed as the customer’s single point of contact with correspondence by phone or emailConfer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Check to ensure that appropriate changes were made to resolve customers' problems.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Refer unresolved customer grievances to designated departments for further investigation.Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Order tests that could determine the causes of product malfunctions. Show less

Shreveport, Louisiana Area

Monitor network servers and telecommunication equipment for business and residential servicesTroubleshoots the network connection issuesDispatches technicians for in in-house assistanceCreated/completed ticketsAnalyze network data to determine network usage, disk space availability, or server function.Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related… Show more Monitor network servers and telecommunication equipment for business and residential servicesTroubleshoots the network connection issuesDispatches technicians for in in-house assistanceCreated/completed ticketsAnalyze network data to determine network usage, disk space availability, or server function.Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.Configure security settings or access permissions for groups or individuals.Configure wide area network (WAN) or local area network (LAN) routers or related equipment.Document network support activities.Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.Identify the causes of networking problems, using diagnostic testing software and equipment. Show less

Shreveport, Louisiana Area

Verify accuracy of billing data and revise any errors.Operate typing, adding, calculating, or billing machines.Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.Review documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees or charges due.Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of… Show more Verify accuracy of billing data and revise any errors.Operate typing, adding, calculating, or billing machines.Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.Review documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees or charges due.Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.Keep records of invoices and support documents.Resolve discrepancies in accounting records.Type billing documents, shipping labels, credit memorandums, or credit forms, using typewriters or computers.Contact customers to obtain or relay account information.Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.Meeting sales quota for phones, accessories, and data plan upgradesProcess payments for services Show less

Shreveport, Louisiana Area

Oversee the daily performance of computer systems.Answer user inquiries regarding computer software or hardware operation to resolve problems.Enter commands and observe system functioning to verify correct operations and detect errors.Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Maintain records of daily data communication transactions, problems and remedial actions taken, or installation… Show more Oversee the daily performance of computer systems.Answer user inquiries regarding computer software or hardware operation to resolve problems.Enter commands and observe system functioning to verify correct operations and detect errors.Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Refer major hardware or software problems or defective products to vendors or technicians for service.Confer with staff, users, and management to establish requirements for new systems or modifications Show less

Bachelor Of Science - Bs, Information Technology, 3.8 Gpa

Computer And Information Sciences, General

Associate Of Arts And Sciences - Aas, Business Administration And Management, General, 3.7 Gpa