Kasheena E. Email & Phone Number

Texas, United States

Plano, Texas, United States

Dallas-Fort Worth Metroplex

Roswell, GA

Effectively managed daily workload to meet all deadlines and productivity goalsAddressed negative customer feedback within a 48 hour turn aroundWork independently to investigate and analyze complaints in compliance with company procedures using designated databases and systemsResponsibly pre-screen all complaints to identify events requiring submission in.

Roswell, Georgia, United States

Maximized the client account experience by deescalating 80+ high intensity account inqiries and requests dailyPerformed research, troubleshoot systems, and provided resolutions for reported website or application issues Remotely access client devices to effectively troubleshoot website issues

Wilmington, Delaware

Consistently exceeded sales goals by 115% by leveraging strong customer service and relationship marketing skillsManaged storefront financial responsibilities, including deposits, inventory maintenance, and processing financial transactionsDrive revenue by communicating the benefits of products, services, features, rate plans and special offers to new and.

Austin, Texas Area

Assisted underwriters with review of loan modification documents like credit report and income validationFollowed up on outstanding requirements and engaged in ongoing communication with clients

Round Rock, TX

Handled all individual customer escalated cases.Scheduled product deliveries and service repairsServed as the customer’s single point of contact with correspondence by phone or emailConfer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Check.

Shreveport, Louisiana Area

Monitor network servers and telecommunication equipment for business and residential servicesTroubleshoots the network connection issuesDispatches technicians for in in-house assistanceCreated/completed ticketsAnalyze network data to determine network usage, disk space availability, or server function.Configure and define parameters for installation or.

Shreveport, Louisiana Area

Verify accuracy of billing data and revise any errors.Operate typing, adding, calculating, or billing machines.Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.Review documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees or charges due.Perform.

Shreveport, Louisiana Area

Oversee the daily performance of computer systems.Answer user inquiries regarding computer software or hardware operation to resolve problems.Enter commands and observe system functioning to verify correct operations and detect errors.Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation.

Bachelor Of Science - Bs, Information Technology, 3.8 Gpa

Computer And Information Sciences, General

Associate Of Arts And Sciences - Aas, Business Administration And Management, General, 3.7 Gpa