Kashene Wright Email & Phone Number

Toronto, On, Ca

• Ensure positive patient experiences by providing individualised attention to patients’ needs.• Build and maintain strong patient relationships as the primary point of contact for patients entering the clinic.• Seek feedback from patients about their overall experience and communicate the suggestions to higher authorities in attempt to improve the clinic’s operations.• Handle inbound and outbound • communication by phone and email for new and existing patients.• General administration tasks, such as photocopying, scanning, faxing, printing and sending forms.• Schedule appointments for new and established patients as required.• Train and assist with the on boarding of new staff.• Market new services and products to build patient awareness. Process payments for self-paid services and ensure accuracy in the patients’ fees.• Connect patients with the respective Referral Coordinators for Specialist services

• Resolved patients’ complaints, service issues and other general questions or concerns as appropriate via phone and email systems.• Scheduled and followed up on appointments.• Submitted and followed up on insurance claims. • Management of daily ledger• Handled payment transactions (cash, cards and cheques)

Diploma, Community And Justice Services Program

Diploma, Medical/Clinical Assistant