Kashf E Zainab (Mahri) Email & Phone Number

Perth Airport, Wa, Au

Engage with customers to understand their needs, provide tailored product recommendations, and ensure exceptional customer service.Achieve and exceed sales targets through effective customer interactions and strategic upselling.Develop in-depth knowledge of product offerings to clearly communicate benefits and resolve customer inquiries.Process transactions and manage orders with accuracy and efficiency.Build and maintain strong customer relationships through follow-ups and personalized support.Monitor inventory levels and assist with restocking to ensure product availability.

Perth, Western Australia, Australia

Conducted crew onboarding and training programs to ensure smooth integration and performance.Supervised crew performance during shifts and addressed any issues promptly related to WH&SPrioritized and guaranteed exceptional customer experiences, resulting in positive feedback.Effectively allocated responsibilities to crew members based on skills and availability.Implemented precise inventory control procedures to maintain adequate stock levels.Managed staff scheduling using Tanda software, optimizing workforce allocation.Controlled cash flow and financial transactions to maintain accurate records.

Perth, Western Australia, Australia

Islāmābād, Pakistan

Recruited software developers, graphic designers, ASO experts, and HR interns, ensuring a high-quality candidate selection process.Managed a smooth onboarding experience for new hires, fostering their integration and engagement.Administered and maintained the company's social media platforms, enhancing online presence.Prepared and maintained accurate payroll records for timely employee compensation.Led weekly presentation sessions for staff development and skill enhancement.Utilized the HRMS portal for efficient employee management and record-keeping.Analyzed performance metrics and reported findings to senior management for strategic planning.Conducted employee satisfaction surveys to gather feedback and identify areas for improvement.Addressed and resolved employee grievances promptly and effectively.Promoted employee growth and motivation through tailored presentation sessions.

Masqaţ, Oman

Designed and developed a comprehensive company profile, highlighting core competencies.Managed all written correspondence across multiple time zones, ensuring timely and professional communication with clients, suppliers, and partners worldwide.Authored and maintained website content, optimizing it for SEO and ensuring the information remained current and engaging for visitors.Crafted detailed business proposals tailored to diverse client needs, contributing to successful bids and partnerships.Coordinated and facilitated virtual meetings and conferences, ensuring effective communication and collaboration among team members and clients.Drafted method statements, detailed invoices, and precise quotations for mechanical and electrical installations, particularly in water and power station projects, ensuring accuracy and compliance with industry standards.Assisted in the coordination of international projects, supporting the team in meeting deadlines and managing resources efficiently.Acted as a primary point of contact for clients, addressing inquiries and providing necessary documentation promptly, contributing to high client satisfaction.

Sultanate Of Oman

Responded to customer inquiries promptly via phone, email, and live chat, ensuring a high level of customer satisfaction.Handled and resolved customer complaints and issues effectively, providing solutions in a timely manner to maintain customer trust and loyalty.Maintained an in-depth understanding of the company’s products and services, enabling the provision of accurate information and advice to customers.Built and maintained strong relationships with key customers, acting as their main point of contact for any queries or concerns.Worked closely with the sales, marketing, and technical teams to address customer needs and improve service delivery.

Islāmābād, Pakistan

Conducted interview sessions with potential candidates, assessing their qualifications and fit for various roles.Drafted contract letters and appointment letters, ensuring clarity and compliance with company policies.Gained proficiency in prevailing software systems, including Medix and AMS, to streamline tasks and improve efficiency.Efficiently managed daily operations, ensuring smooth workflow and adherence to deadlines.Assisted in P-filing, organizing and maintaining personnel records accurately and confidentially.Wrote detailed proposals for organizing a Sports Week, outlining objectives, activities, and resource requirements.

Master'S Degree, Human Resources Management, Distinction (All Units)

5010 Managing People and Organizations *High Distinction* -Define the purpose and the range of activities associated with the effective.

Bachelor Of Business Administration (Honors), Human Resources Management, High Distinction (All Units) Gold And Bronze Medal

Activities and Societies: Authored a comprehensive case study on PIA's HR practices. Led an insightful seminar on advanced marketing.

Fsc, Engineering, Distinction