• Articulated a business idea to provide Systems Limited employees with in-house car care services during working hours. Began designing a Power App to facilitate this service. • Acted as a bridge between the client's functional and technical teams, facilitating post-go-live support by addressing system issues and overseeing functional design, testing, and implementation activities.• Conducted comprehensive business process discovery sessions and crafted detailed requirements documentation to align system functionalities with client needs.• Proactively tackled daily functional challenges, ensuring smooth operations and optimal system performance.• Provided oversight for quality assurance projects and functionally led testing efforts for the Manhattan Retail Solution.• Led a project team through the entire ERP implementation life cycle, offering expert guidance on business processes and system capabilities tailored to Everythingbutwater.• Developed test cases within Azure DevOps to optimize testing processes and prevent over-testing.

• Orchestrated efficient service delivery to clients by effectively coordinating activities among IT teams, management, and clients.• Evaluated diverse analytic reports to monitor service advancements and optimize performance.• Spearheaded meetings as the primary liaison to resolve issues and foster seamless communication between teams, management, and clients.• Instituted standardized documentation practices across departments, significantly enhancing operational efficiency daily.

• Conducted business analysis and gathered requirements from clients.• Ensured quality assurance for web-based projects using Selenium.• Developed user manuals to facilitate business user training.• Produced functional design documents for both team and customer reference. • Executed functional and user acceptance testing. • Formulated and executed strategic business plans and process enhancements, resulting in a 20% decrease in operational costs and enhanced overall efficiency.

• Created software and website solutions tailored to clients' needs.• Advised clients on software functionality and usage.• Provided clients with post-sales information and support.• Collaborated with software developers.• Collected data to enhance software implementation.• Led a team in conducting comprehensive market research and data analysis.