TCS eServe is one of the largest providers of business processing outsourcing services within the Banking and Financial Services sector, providing end-to-end process management across the BFSI spectrum and a broad array of services to Citi’s consumer, corporate and global wealth management.Currently (since 2014 )Managing Information Security and Compliance Management tool to bring Access and Compliances at organization level streamlined. Responsible for Analyzing different security and compliance requirements for Clients across the globe (Onsite and Offshore). Previously (Nov 2009 - 2014) leading Automobile service provider processes for Document Management, claims set up and follow up on Accounts Receivables.Build proficient teams and retain valuable experience by maintaining a significantly low attrition rate.Spearhead successful process operations through heightened productivity and stringent quality monitoring.Maintain effective client communication via mails and Conference calls.Collating Monthly Business Review preparation for sub unit.Daily workflow management, reporting and dashboard creation for reviews.Adhering to client precept SLA & TAT.Maintaining all CTQs & CTPs consistently.Initiate efficient process improvements and process re-engineering through various optimization projects.Analyze causes of variation in the process workflow and take and implement appropriate improvement actions.Actively participate in different Audits - Risk Control, Compliance Assessment, SSAE16, Information Security and Quality Management requirements.Observing and Monitoring individual working methodology to find and share best practices.Managing floor activities that include ensuring consistency and improvement, policies adherence and maintaining discipline.Assessing performance and prepare monthly incentive data for team members.Performing second level screening of candidate for recruitment.

Joined as Senior Associate (Jun 2005 - April 2007), Team Leader (April 2007 – January 2009), Assistant Manager Trainee (January 2009 – July 2009).Worked for more than 4 years in Operations & Process Management in the Healthcare (Providers and Payers) at Salient Business Solutions (BPO Division Of Avantha Group).Leading and Managing regular activities for Account Receivable Web/Voice Augmentation Process. Daily, Weekly & Monthly interaction with client.Maintaining client SLA and TAT. Daily work reporting to client and internal performance reporting of team to managers.Meeting client and organization objectives by prioritization, planning and execution of work at team level.Provide subject matter expertise on processes to team by continuously reviewing and redefining processes to increase quality levels and reduce costs.Escalate client and agent related problems to appropriate management level.

Responsible for achieving individual target with efficiency. This includes adjudication of claims in view of Insured’s Coverage and Benefits.Interpreting provider’s contract, Authorization, Pre-certification and Co-ordination of Benefits. Understanding procedure/service codes billed and arrive at correct claim pricing and release of claim payments, claim denials and claim pending for further information/review.