Kashif Rasheed Email & Phone Number

Lahore, Punjab, Pakistan

This role adds value to the Pakistan Enabling Functions unit (HR, Finance, Corp. Affairs, Legal & IT) through:• Digitizing business processes• Delivering technology solutionsResponsibilities include:• Managing business partner relationships for assigned functions (delivery and spend)• Acting as the main contact point for assigned functions to capture demand, coordinate with the IT organization, and manage delivery of IT projects• Working closely with the Sector IT team to ensure timely delivery of solutions and services, aligning with business priorities and complying with agreed SLAs while minimizing business disruption• Identifying, assessing, and promoting the use of existing and new technologies to increase productivity and build new capabilities• Actively participating in relevant business initiatives and implementing process changes• Ensuring compliance with IT Controls (Policies & Procedures)

Pakistan

Lead IT & Finance and HR teams while working as a Business/Functional Relationship Manager (BRM/FRM) ensuring process optimization by offering products/enhancements leveraging product/portfolio catalogue.-Raise, Consult, Update & Implement Strategic Initiatives based on the demands/ideas alignedwith Finance/HR function (Accounts Receivebale, Reporting, Costing and HR , Administration).-Contribute towards finalization of Joint Technology Roadmap & Operational Planning Processtaking to account Market Investment Framework and comprehensive Cost and Benefit Analysis.-Optimize E2E flows (R2R, H2R, O2C & P2E) by providing best services through people & technology.-Ensure high degree of operational understanding, ownership over customer experience and self-reliance on data handling to meet stakeholder expectations.-Engage global teams for testing new business and operations ideas by designing and producing prototypes and POCs.-Coach and mentor Service Delivery teams for exceptional customer experience regarding sustain activities with a lens towards Productivity, Business Value and Operational Excellence.-Manage support services for GLOBE solution, Legacy and Heritage systems in Market andensure BCP readiness & execution. Evaluate & Validate the development requests initiated forLegacy Applications in the Market.-Collaborate with the Businesses in defining the systems requirements for emerging or new business needs.-Coordinate and liaise with the Regional GLOBE Centre and process Owners for the delivery of the changes to address as per business need.- Coordinate audit activities in business application area and work closely with IT Management and Regional center for periodic health checks of the Market -Coordinate with the resolution groups within the Market to ensure that all support areas are adequately managed.-Ensure that the application-system component of the Business Continuity Plan and Disaster Recovery Plan is established and is workable

Head Office 308 Upper Mall Lahore Pakistan

Responsible for supporting day-to-day first level support for assigned area of responsibility within the Information Technology Team. Work closely with GLOBE Center and local business partners to ensure smooth IT services.-Extend support for User and Server administration in the Market. Engage with GLOBE Center for smooth operations, maintenance and periodic up-gradations.-Extend support for smooth Printer services in the Market. Engage with local business partners to ensure services as per GLOBE guidelines.-Coordinate LGO procurement activities for servers and ensure timely delivery, installation and replacement. Timely maintenance contract for servers-Information Security coordination role such as ensuring compliance to GLOBE and Audit guidelines and reporting/assessing information security violations. -Assist in developing measures to avoid these violations in the future.- Project Management for relevant GLOBE initiatives, ensuring proper documentation as per GLOBE guidelines.-Ensure server disk management and virus definition, scanning as per GLOBE guidelinesMonitor and testing server backups and act immediately on failure of backup for any site.Ensure server room maintenance as per GLOBE guidelines like temperature, humidity and wetness- Keep IT Management informed regarding the health of GLOBE IT support operations and initiatives in progress. Report periodically the progress of GLOBE Information Technology support operations and projects to the LGO Management.Ensure ISMS Control Executed Timely and new controls establish to strengthen our Infrastructure-Support to Technical & Production team for the Factory Automation system deployment-Hyper V SAN and VMware deployment at factory site to full-fil the FAS requirement-Think Client, Claority & Armis deployment to manage the traffic-MII deployment at Factory level for the strengthen DRP(Disaster Recovery plan) and in case of SAP System outage/degradation

Sheikhpura Factory

-Server Installation Monitoring and Hardware support.-Responsible for supporting day-to-day first level support for assigned area of responsibility within the Information Technology Team. Work closely with LGO, GLOBE Centre and local business partners to ensure smooth IT services.-Engage with the Site End Users in a proactive manner to provide effective service and attain customer satisfaction.-Information Security coordination role such as ensuring compliance to GLOBE and Audit guidelines and reporting/assessing information security violations. -Assist in developing measures to avoid these violations in the future.-Assist the implementation of GLOBE IT initiatives for sustained IT infrastructure in line with GLOBE guidelines and recommendations-Keep LGO Management informed reading the health of GLOBE IT support operations andinitiatives in progress. Report periodically the progress of GLOBE Information Technology support operations and projects to the LGO Management.-Keep a close liaison with IT Manager and team regarding progress of initiatives, projects & support operation.-Project coordination for relevant GLOBE initiatives, ensuring proper documentation as per GLOBE guidelines.-Ensure compliance to GLOBE and Audit guidelines.-IS/IT Inventory reconcile and uploading in system.-Installation of CCTV cameras and support

Head Office 308 Upper Mall Lahore

Log incidents/Requests into HP Service Manager; track through to resolution and close tickets. Ensure detailed explanations of user incidents and call resolutions are entered into Service Manager. -Research, resolve, and respond to inquiries based on Global standards and the use of Global support Systems. -Provide accurate and effective solutions directly to end users for incidents of moderate nature to ensure user productivity.-Dispatch incidents to the appropriate Resolution Groups if they cannot be resolved by the Service Desk.-Ensure that incidents are escalated /Prioritized in English in accordance with service level agreements and business need. -Interact with other analyst in the resolution of user and support issues to ensure timely distribution of knowledge and positive impact on user satisfaction.-Keep users informed of status of open service request/incidents. -Assist with system monitoring responsibilities. -Communicate planned and short-term changes of service to end-users. -Contribute to adding problem solutions to knowledge databases.

Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications-Provide client support and technical issue resolution via E-Mail, phone and other electronicmedium.-Obtain general understanding of OS and application operations related to company offeredservices.-Identify and correct or advise, on operational issues in client computer systems.-Able to work independently and efficiently to meet deadlines.-Able to promptly answer support related email, phone calls and other electroniccommunications.-Install and perform minor repairs to hardware, software, and peripheral equipment, followingdesign or installation specifications.-Answer users' inquiries regarding computer hardware operation to resolve problems.