Kashif Abbasi Email & Phone Number

Working on the following;-Microsoft / Metaswitch Perimeta SSCs / ISCs/ MSCs-Microsoft / Metaswitch CFS / SAS / MVS / MVSE / EAS / N-Series-Genband / Ribbon S3 SBCs / RSM-Docker / Kubernetes-FreeSWITCH-SIP / VoIP / NGN / Class-5 Switches-Linux (SuSE, Debian, CentOS, Ubuntu, Redhat)-Virtualization - VMware / ESXi / vCenter-Postgresql / Redis / Mysql-Odine Call Routing Servers (CRS)

-FreeSwitch-Real time charging platforms (CGRates)-VoIP Networks - SIP / RTP-Carrier-Grade Session Border Controllers (Genband SBCs & RSM)-DevOps (Docker Containerization, Docker-Compose, Kubernetes Container Orchestration, Jenkins Continuous Integration)-Graylog - Logging-Virtualization - VMWare ESXi / vCenter-Databases - Postgresql / Redis / mysql-Linux (Ubuntu, Debian, CentOS, SuSE, Redhat)

Technical Support Engineer - NGN-VoIP Core-Supporting Hosted, Owned and CLOUD based VoIP Networks-Working on Genband/Ribbon SBCs (Annapolis, Q10, Q20, Q21), Genband RSM, Metaswitch SBCs.-Deployment, Scratch Installation, Commissioning of Genband RSM and S3 SBCs in simplex/High- Availability modes on all Genband HWs along with running Acceptance Test Plans execution, Database Exports/Imports and OS/software upgrades.-Working on complex Telephony Network architectures/call-flows with in-depth knowledge of VoIP Protocols (SIP, H.323, RTP).

Worked at Verscom Technical Assistance Centre, Provided 24x7 Technical Support to globally spread NGN/VoIP Customers (Operators/ISPs) using below products;-Genband S3 SBCs (Jarrell/Annapolis/Q10/Q20/Q21)-Genband RSM (Real-Time Session Manager)-Verscom ODINE VCRS (Centralized Voice Routing Servers)-Dialogic IMG 1010 & 2020 + EMS

Genband Product Support (GPS) Engineer - S3 SBC (Quantix Q10/Q20/Q21) and RSM - for NGN VoIP Core Networks

Worked as Team Leader Application Support Engineer at Verscom Global Technical Assistance Center (TAC), providing 24x7 technical supoprt to world-wide customers using VoIP services.Products under my responsibility were;• Genband S3 SBC (MSX/RSM) • Verscom Class-5 platform “SIPHive” (consisting of NIUs, DTMF Servers, Application Servers, Java Servers for Portals, DB Servers, Media Servers)• Verscom Centralized Voice Routing Server VCRS & OSS Solution-VOSS (ODINE Product Group) • Verscom developed Mobile Dialers for VoBB Customers (vRinver, SoConnect) • Authentication Servers • Freeswitch Open SBCs

-Worked as SME VoIP Core (IMS, NGN and Class-5), provided Level-2 Support to Global VoIP Core projects.-Worked as CSE for WiMax CAPC (ASN-DP) & EMS, provided Level-2 support to Global WiMax Projects (around 30 Worldwide Customers)-My duties included but were not limited to; • provide Level-2 Support Services to all the WiMax Customers • working in Labs for testing/support purposes • active coordination with Customers/Local Account Teams/Development and 3PVs • handling and troubleshooting P1/P2/P3/P4 cases as per SLAs with customers• providing new solutions to customers as per their requirements• performing Network Element audits and upgrades

Global Customer Care Center "Gcc-Chicago"

SME NGN Core (Class-5/IMS VoIP) & ASN (CAPC/EMS) at NSN Global Customer Care Chicago (GCC-Chicago)

Worked as SME VoIP Core for Class-5 NGN and IMS based converged core at Motorola Global CNRC (RTEC) and supported Wateen CMSN Pakistan, Menatel Bahrain, Imagine Ireland (Irish Broadband) & Al-Sard Iraq projects

Integrated complete Class 5 Network (IMS & 3PV Applications) and with Cisco's MPLS backbone and Motorola's WiMax Access Network MotoWi4.

Worked as Core Deployment Engineer at Wateen CMSN Project. My duties included but were not limited to Site Surveys, Site Readiness, complete Deployment, Staging and Commissioning of Core Network.

Worked as SME and Technical Support Engineer for Class 5 VoIP IMS based Converged Core at Wateen CMSN Pakistan ProjectMy duties included but were not limited to provide;• Technical Support of IMS based NGN Converged Core• Troubleshooting and Resolution of network wide issues of all Residential & Enterprise Customers• Direct coordination with Customer and Global Support Teams• Integration and interoperability testing of WiMax CPEs (Customer Premises Equipment), IADs Integrated Access Devices), SIP-Clients & HFC Modems for VoIP services including class-5 features• Capturing and analyzing logs/traces/CDRs from different Network Elements (Sylantro, IMS, Iperia, Ubiquity, Sonus)• Subscriber and Enterprise SIP-Trunks Provisioning in different Network Elements• Bash shell scripting• Taking system backups• configuration, Management and technical support to worldwide LDI VoIP-Peering Customers• Handling customer tickets on ticketing tools (Citrix - Clarify)• Network Optimization and Service Improvement Suggestions• Maintaining HW & SW inventories of Core Network• Upgrade of Network Elements• Writing SOPs (Work Instructions) for Level-1 and Level-2 Support teams for installations, configurations and quick resolutions steps during outages

Bs, Electrical Engineering (Telecommunications), A

Activities and Societies: Member IEEE Student Branch UET Lahore, 2005 Member IEEE Advertisement Committee UET Lahore, 2005

F.Sc, Pre-Engineering, A

Activities and Societies: Calligraphy, Sondhi Fountain SocietyOnce a RAVIAN, Always a RAVIAN.