• Co-founded a small company to help provide low-cost and affordable industrial CNC machines to underdeveloped countries.• Define and drive the company strategy of exporting machines to underdeveloped countries in Asia.• Set up a local sales office in Lahore, Pakistan to serve the area better.• Spearheaded the effort to make strategic partnerships with warehouses and auction companies in the nation.https://www.jskcncmachines.com/

Achievements:● Led a cross-functional team of 20 to launch from zero to one, the company’s first B2B SaaS products for designing Teleco networks for 4G and 5G.● Increased adoption by 25%, exceeded goals by 2X, and accelerated revenue growth to 30% YoY in two years.● Increased net promoter scores (NPS) by +30% and boosted customer satisfaction scores (CSAT) by more than 52%.● Increased monthly active users (MAU) by more than 35% and reduced churn by more than 50%.Key Responsibilities:● Interviewed customers and studied market trends/consumer behavior, and competitor strategies to collect voice-of-customer, understand pain points/needs and convert them into actionable engineer-facing epics and user stories.● Led and managed a cross-functional team of 20 UI/UX designers, Dev Engineers, and QA engineers to develop, launch and iterate B2B SaaS products for the Telco industry using cutting-edge cloud/container platforms and technologies.● Drive and manage roadmaps, design MVPs, and APIs, and set targets and goals (OKRs) of the B2B SaaS Telco products. ● Design and drive an optimized Go-To-Market strategy, build business cases/models, define pricing strategies, and work with the sales and marketing team to drive successful phased product launches in 10+ markets.● Drive and manage customer-centric B2B SaaS product vision and strategy across the organization to create a shared understanding of product direction and evolution.● Created product requirements documents (PRDs) and prioritized features and user stories to align with product strategy and growth initiatives.● Oversaw post-launch performance measurements and analytics to identify future feature growth and enhancements.● Set dashboards and define data-driven metrics and KPIs (AARRR framework) and leverage user data analytics to drive customer acquisition, retention, and customer satisfaction

Achievements:• Exceeded goal for new sales leads by 5% and conversion rate by 1.5% by designing and implementing effective sales plans.• Proactively contributed to closing 2 new IB design optimization projects/deals surpassing the year’s target.Boosted sales revenue by $500K, exceeding YoY target by 2.5% by sustaining old client projects and attaining new deals and accelerated average close rate by 5% from the previous FY and win rate by 8.5%.Key Responsibilities:• Lead the technical sales and market business development efforts for the RF Engineering services portfolio (5G Design, 5G Drive Testing, IB Design, LTE/VoLTE Optimization) for the Verizon account Northeast Region.• Lead a sales and delivery team of 5 local sales representatives and 1 delivery manager.• Shared quarterly sales forecasts and outbound sales strategy plans with leadership and drive alignment on sales strategy.• Developed sales enablement collateral and material for sales outreach programs.• Lead, drive, and manage efforts and activities across the sales pipeline. • Lead cross-functional teams (PO, Applications Design, Regulatory, Licensing, Engineering Design) to achieve alignment on product strategy and roadmaps.• Collaborated with product designers and managers to enhance product portfolio and offerings, enabling improved sales and higher market success for our products.

Provide performance monitoring and reporting support to the T-Mobile Messaging/EPS/IMS performance teams.• Create, analyze and optimize Key Performance Indicators (KPI’s) for the Messaging, EPS and IMS.• Provide EPS/IMS KPI’s performance analysis, monitoring and reporting support to various internal teams like Core performance, Tier2, IMS Design and Messaging teams.• Provide FOA/SOA/New features performance analysis and troubleshooting support to various internal teams like Core performance, Tier2, IMS Design and Messaging teams.• Conduct VoLTE/IMS Core and EPS Performance analysis, troubleshooting and investigation focusing on KPIs using T-Mobile OneData, Qlik, Splunk, IRIS, NetScout and Wireshark

• Tasked with maintaining optimum performance of STC’s Ericsson End-to-End network spanning RAN (BSC, RNC, EnodeB), Core CS (MSC-S, MGW, UDC, DCS, Smart Edges, SGSN/MME, GGSN/SP-GW, PCRF/SAPC) with focus on Core EPC, MBB and VoLTE.• Drive Network performance improvement through End-to-End KPI Analysis and enhancement recommendations.• Network resource capacity auditing and recommendations.• Support smooth and issue free special events (Eid, Ramadan, Hajj etc.) through raising network capacity bottleneck issues after traffic forecasting.• Network resource efficiency improvement and enhancement through parameter tunings, new feature implementations and trials.• Performance support of Back Office cross domain operations teams (Radio, Core CS/EPC and Transmission).• Part of special Team responsible for handling customer operations complaints and other issues from an End-to-End perspective.• Network Resource and Capacity (hardware & license) audits.• Network performance and resource efficiency improvement through tuning of parameters, timers and new introduction of new features.• Short and long term Analysis if the most important Accessibility, Retainability and Quality KPIs. • E2E (3G/LTE RAN, CS/EPC Core) network performance degradation & issues troubleshooting through KPI’s and Traces.• Resource and Service level KPI based analysis with special focus on end user experience enhancement.• VoLTE and IMS related network issues and troubleshooting support through KPI based analysis and signaling traces.• Special focus on assessing mobility and performance issues related to eSRVCC and CSFB. • Support Ericsson projects and solutions teams from optimization operations perspective for new node integrations, software upgrades and new feature trials etc. • Technical support in Multi-Vendor related network performance issues.• Ensure STC-MS Contracted KPI’s are maintained at SLA levels.