Kashif Fayyaz Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Lahore, Pakistan

Led from the front largest B2B (large scale & SMB) region in the country to drive customer relationships and stickiness as well as profitableaccount growth in terms of revenue by coordinating all customer-related activities and acting as first-point of contact.• Spearheaded revenue base of over 1 billion annually including country’s second largest M2M revenue portfolio.• Fostered 16% year on year growth in portfolio revenues and 143% growth in M2M/IoT vertical.• Successfully delivered Jazz Business’s first cloud solution to Careem Pakistan.• Worked with various cross functional teams including product marketing, technology, business care & operations at various stages of salescycle and managed to reduce lead times, improve B2B sales process, response to customer and helped improve overall customer satisfactionin terms of Net Promoter Score (NPS).• Collaborated with pre-sales and service delivery to execute end to end complex and hybrid managed ICT, M2M/IoT and other digital solutionsto multiple verticals within large and SMB enterprise accounts for achieving their digital transformation ambitions and improved bottom-lineresults.• Worked with business marketing and digital teams for planning and execution of business connects, product and other events to executeGTM (Go to Market) strategy especially for IoT vertical.• Fostered relations with C-Suite customers, successfully executed international customer connect events in Europe, Africa, Australia, UnitedStates of America, Far East and Middle East along with corporate dinners and annual golf tournaments.

Lahore, Punjab, Pakistan

Relationship management with large accounts focusing organic revenue growth through cross/up sell.

Managed six Key Account Managers with over 300 accounts with multi-million portfolio.Monitor and provide guidance to Key Account Managers on matters related to B2B sales, recoveries, churn management and satisfaction surveys.Liaison with all related internal teams including marketing, technical, Business Intelligence and Subscriber Management Teams.Monitor Network Testing Surveys.Worked with MIS and launched a strategic software that helps plan strategy, sets KPIs for each of the objective, implements budgets, tracks performance for the major objectives, generate instant reporting as per best market practices templates, and presents highlights in dashboards.Introduced and launched an internal portal for portfolio management as a collaborative platform to get latest insights from internal stakeholders.

Took charge of the nationwide launch of BlackBerry solutions BIS and BES. Target audiences were CXO’s mostly CIO’s both in the public and private sector.Coordinating the BlackBerry Enterprise Server sales & deployment, customer relationship building, account management & designing a process for BlackBerry after sales services.Pioneered the deployment of Blackberry services at major private and public sector entities including financial institutes, FMCG’s, pharmaceuticals and airlines etc.Assisted country head in order to manage inventories, deployments and control.Planning for future opportunities to target with the help of SWOT analysis.Competitor and market analysis using market intelligence.Annual Performance reports.Organizing Customer engagement and internal Team building activities.

Account Management and retention.Relationship building across all tiers especially CXO’s.Resolution of issues related to subscriptions and coverage.Minimum 50 visits to assigned accounts every month.Monitor accounts for outstanding invoices and follow-up with account contact person for timely payments.Generating additional business through existing and new clients, generating sales leads for enterprise sales executives and up selling value added products.Handling special projects like consolidating and reporting all coverage and quality related issues pertaining to corporate customers, setting up deadlines and ensuring timely resolution through our Engineering Division.