• Part of multimillion-dollar AES business unit leadership team, report to GM • Manage 3 teams across 3 time zones to cater to 5 of the largest US Energy companies data operations. • Automated 80% of daily billing processes for the clients • Reduced 35% of cost through optimizing BPO workflow and team structure • Managed large data sets of US household and energy usage data • Building algorithms to track anomalies in the data sets • Helping energy companies through BI dashboards for their operational tracking • Developing complex SQL reports for business and quality checks • Improving operational efficiency through automation and machine learning • Responsible for maintaining monthly SLAs above target i.e. 99.8% • Lead On site presales demos and onsite client workshops in USA .• Developed end to end machine learning pipeline

I lead the billing team, providing billing services to US energy providers, while working as investigative and analytical arm of the Aurea Energy Services, managing over 4.5 million customer records every day along with a team of extremely talented analysts. I engage in daily activities which involve:• Resolving L3 (High Severity) servicing issues• Improving Process Inefficiencies through RPA.• Risk Assessment through constant monitoring• Maintaining SLAs and achieving non financial & financial (billing) targets• Analyzing complex data and identifying discrepancies in BI reporting• Monitoring transaction flow & integration between AES platforms• Developing complex t-SQL Scripts• Focusing on Quality Assurance & process compliance• Devising long term solutions and quick interim fixes for customer issues.• Writing clear user documentation• Reporting to VP Customer Services

DevBatch is a vibrant, agile and very fast paced development shop. Here, we do not spend weeks and months on planning & meetings. We cannot afford to spend months on development, telling clients that work is in progress. We run agile processes to manage requirements and development on the GO. Every week we have to show clients, a deliverable. Every day, we have to push code to their repos. Every day, we have to resolve support tasks on our products and every day, we have to finish our daily backlog before client calls. No room for slow movers. Clients expect high and we deliver fast!I love challenging my assumptions and adding more to my role everyday at DevBatch. It's just not about Business Analysis, its about catching up with tremendous growth that we are having in the company. On the floor, everyday, I am responsible for the daily show. My normal day routine includes:- Preparing estimates and delivery timelines- Running sprints and ensuring project health- Deadline management- Risk identification and mitigation- Ensuring that project completes in line with client requirements- Resource allocation and de-allocation from the projects on need basis- Managing evolving requirements and communicate to stakeholders about possible feature enhancements or delivery delays- Conduct team meetings & scrums- Delivering top notch customer service through getting in touch with our global clients on daily basis (across the globe)- Creating reports and documents for project elaboration and business on frequent basis- Maintaining and improving productivity trends - Keeping company PM tools in good health- Submitting analysis and feedback on productivity, project status, progress on periodic basis to CEO.- Ensuring that Company Products remain healthy other than client based projects.- Client support assignments- Team stability and growth through keeping a stable environment

Identifying Requirements and creating navigation flows based on high level requirementsEngaging graphic designers and developers on project planningFinalizing Mockups (With extensive focus on UX)Coordinating with developers for clarity of requirements on all company projects during sprints.Directly communicating with clients for UI approval, along with Product Owners.Monitoring with developers along with Scrum Masters to ensure sprint completion

• Worked as an Outsourced Developer and Business Analyst on over 90 projects with companies in US, UK, Canada and Australia.• Worked as Outsourced Scoping Manager with Appster Australia.• Gathered high level details from multiple client sources and designing application flows, URDs and UX presentations.• Developed KPIs and periodic review of scoping department progress• Identifyed project requirements and engaged developers and graphic artists on the tasks to create estimates and sprint planning for delivery of projects within deadlines• Gathered high level details from multiple client sources and designing application flows, URDs and UX presentations.• Developed KPIs and periodic review of scoping department progress• Managed Basecamp communications as well as Agile work environments• Client communication (Skype & Basecamp)• Fully conversant with inventory, accounting, banking and CRM software architecture and design.• Successfully created user stories and wireframes along with Use cases for various apps lying in social, business, games and productivity categories

- Increased branch deposits by more than 60% in 4 months.- Managed one of the biggest project accounts in Pakistan i.e. SLICO - No Overdue Commercial Assets accounts.- Partially recovered bad Agriculture loans.- Observed strong checks on AML (Anti Money Laundering) and KYC (Know Your Customer) policies.- Responsible for Customer Services. ATM Operations, LAN, Branch Premises, IT Equipment- Overall supervision of almost 1500 financial/non-financial transactions daily.- Completed extensive KYC (Know Your Customer) exercise on over 10,000 branch accounts.- Kept Constant AML checks . - Supervised a staff of 9 personnel.- Overall branch rating satisfactory during surprise audit 2007.- Overall branch rating satisfactory during annual DCFC inspection.- Spearheaded branch to a successful 'A' for annual audit rating 2008- Fully contributed with Branch Manager to achieve Dec. 2007 target.- Remained responsible for Branch LAN, IT Equipment, ATM, and Customer Services at the same time.- Achieved 90% uptime for Branch ATM despite of Dialup network connection and power outages.- Started One window operation in the branch while executing clearing, remittances and customer services transactions at the same desk

Art Director and Designer for Report titled "IVD 2004 Celebrations in Syrian Arab Republic.