Key responsibilities include Customer Relationship Management: Project budgeting, cost estimation & negotiations, liaison with design teams, architects & customers. Managing customer change requests, service requests & issue resolution. Managing & tracking all customer interactions via online CRM system. Marketing & Business Development: Responsibilities include identifying and pursuing project opportunities, new customer acquisition, managing & guiding on field sales teams for lead generation, managing onsite campaigns, online marketing on B2C portals, Google AdWords & Facebook ad campaigns. Additional responsibilities include new product research & development, strategizing for category expansion & new business avenues. Project Management: Responsibilities include managing estimates, designs, contract approvals, sales orders, bill of materials, billing & invoicing, delivery slips, quality checklists, hand over & sign off documentation. Other skills include IT enabled project scheduling, technical and financial document management.Vendor Management: Responsibilities include managing multiple vendors involving procurement of raw materials like plywood, hardware, adhesives, laminates, veneers, etc. Managing other vendors like machine & tools suppliers, third party contractors, logistics & transport vendors, installation teams, legal & finance teams.

Key tasks undertaken as part of this role include but not limited to❑ Responding to tenders, RFP, RFQ & RFI from prospective clients in Telecom BSS domain❑ Focused primarily in building proposals for Telecom Service Providers & Telecom Equipment’s Manufactures in EMEA & APAC region❑ Manage complex and large IT bids from bid acknowledgement, clarifications, solution design, estimation, resource loading, proposal packaging to deal closure ❑ Building contextual solutions for clients based on their testing requirements & BSS systems implementation plans ❑ Building technical proposals for Telecom BSS transformation engagements & Business as Usual engagements in onsite-offshore models❑ Building commercial proposals for Telecom engagements in Fixed Price and T&M basis❑ Interface with front line sales, internal stakeholders ranging from Delivery, Non Functional teams, Accounts, Finance, Training, Admin, etc. in constructing the solution❑ Presentations & demonstrations to clients on products & services offered by Maveric-Systems❑ Communicating with clients to elicit requirements, pain points if any, current stack of system implemented, future rollout & expansion plans, etc.❑ Provide backend & technical support to sales, clients & partners❑ Creating collaterals to be presented to prospective clients for proactive selling of services

Excelled as a SME for Payments system testing for Etisalat's new BSS transformation project. I was working on systems ranging from CRM, Order Management, Orchestration, Payment, Billing, to Service fulfillment. I have managed the test delivery team for System Integration Testing in an Onsite-Offshore model across time zones. I was engaged with 6 vendors & 12 different teams & have strong stakeholder management skills with ability to communicate across delivery teams and business representatives. I was successful in bringing people from multiple teams together to resolve defects/roadblocks & providing confidence to the client by assuring the quality of the build across multiple systems & providing a seamless view of the business solution from an end to end point of view. I developed effective working relationships with peers, internal and external stakeholders to achieve solution objectives. This enabled me to quickly organize meetings with multiple vendors to analyze & debug issues in a war room environment. I was appointed as team lead for strategic task force & releases within the engagement having stringent delivery timelines. I was able to complete the task on time & submit a high quality deliverable which was much appreciated by the client. I have also been involved in estimation, test planning & resource management activities.

I did my internship as part of my MBA curriculum at TNS India Pvt. TNS is a marketing research firm and advises its clients on specific growth strategies around new market entry, innovation, brand switching & stakeholder management, based on long-established expertise and market-leading solutionsResponsibilities❑ Quantitative analysis for Usage & Attitude study & Brand/Ad track studies ❑ Job responsibilities included Questionnaire design, Stimulus creation, Ad screening & selection, creating client reports, scrutinizing questionnaire, tabulating & analyzing GRP data❑ Automation: As a value add I redesigned a process & implemented a software tool to optimize performance & reduce effort by 75% annually

I started off my career as an Application Developer at IBM Global Business Services working on Mainframe technology for a major US client.I was involved with development activities on COBOL, JCL & DB2 over Mainframe system. I quickly got acclimatized with the existing system & was involved in coding activities. I started working on Impact Analysis of change requests on existing system, taking up added responsibilities of Change request management, Configuration management using Change Man tool while also providing Production Support. I was also involved in writing Test Cases & scripts for System Integration Testing. I completed my DB2 certification which enabled me in analyzing & creating stored procedures for the Java team interfacing the Mainframe systems. I was also asked to take up additional responsibilities such as Effort estimation & designing technical solutions from FSD's & BRD's. I was awarded the prestigious Bravo award thrice for outstanding contribution to the project.