Kashish Bir Email & Phone Number

Australia

🔶 Maintain technical excellence, providing customers with top-tier service.🔶 Conduct compliance checks for connections, meticulously verifying all paperwork to ensure everything is in order on-site before dispatching the job to field teams. 🔶 Identify any shortcomings or areas for improvement within existing systems and collaboratively work with cross-functional teams to enhance database management and the overall customer experience.🔶 Play a pivotal role in the coordination… Show more 🔶 Maintain technical excellence, providing customers with top-tier service.🔶 Conduct compliance checks for connections, meticulously verifying all paperwork to ensure everything is in order on-site before dispatching the job to field teams. 🔶 Identify any shortcomings or areas for improvement within existing systems and collaboratively work with cross-functional teams to enhance database management and the overall customer experience.🔶 Play a pivotal role in the coordination of the customer uplift change program.🔶 Monitor the system’s performance, promptly addressing any errors or issues that may arise and coordinate teams to rectify and enhance performance. 🔶 Facilitate comprehensive training and mentoring, emphasising the importance of adhering to customer care policies and procedures.🔶 Remain ahead of the curve by conducting in-depth research into market trends, providing valuable insights and data-driven recommendations to inform strategic decisions and contribute to competitiveness and growth. Show less

Greater Noida, Uttar Pradesh, India

🔶 Excelled as part of the All-India customer service operations team, handling and overseeing the defective return section located at the company's Head Office in India.🔶 Nurtured strategic relationships with key stakeholders across various divisions within the organisation, fostering an environment of collaboration and shared objectives.🔶 Demonstrated exemplary project management skills by generating comprehensive reports and delivering insightful presentations to guide strategic… Show more 🔶 Excelled as part of the All-India customer service operations team, handling and overseeing the defective return section located at the company's Head Office in India.🔶 Nurtured strategic relationships with key stakeholders across various divisions within the organisation, fostering an environment of collaboration and shared objectives.🔶 Demonstrated exemplary project management skills by generating comprehensive reports and delivering insightful presentations to guide strategic decision-making.🔶 Proactively sought practical and innovative cost-saving methods while maintaining strict adherence to budgets.🔶 Resolved escalated customer issues promptly, leveraging problem-solving and interpersonal skills to resolve high-priority customer issues expeditiously whilst upholding LG's commitment to customer satisfaction.🔶 Harnessed analytical tools such as dashboards and reports to monitor and evaluate progress against key performance indicators established by senior management. Show less

🔶 Performed a comprehensive and in-depth analysis of a Steam Generator within a 2x600 MW Coal-Based Thermal Power Plant, with a primary focus on evaluating its efficiency and conducting intricate calculations.🔶 Engaged in extensive research by reviewing and studying the electrical protection systems employed in the power plant substation, aiming to enhance safety measures and system reliability.🔶 Independently managed and executed assigned projects, showcasing a strong sense of… Show more 🔶 Performed a comprehensive and in-depth analysis of a Steam Generator within a 2x600 MW Coal-Based Thermal Power Plant, with a primary focus on evaluating its efficiency and conducting intricate calculations.🔶 Engaged in extensive research by reviewing and studying the electrical protection systems employed in the power plant substation, aiming to enhance safety measures and system reliability.🔶 Independently managed and executed assigned projects, showcasing a strong sense of ownership and dedication and demonstrating a proactive and self-driven approach by taking the initiative.🔶 Concluded the internship with a capstone project presentation, effectively communicating research findings, sharing key insights and learnings, and providing valuable recommendations for program optimisation. Show less

Advanced Diploma Of Program Management, Program Management

Diploma Of Project Management, Project Management

Masters, Sustainability Studies

Bachelor Of Technology - Btech, Power System Engineering