-Proficiently managed the allocation, monitoring, and control of daily operations, ensuring compliance with SLAs and delivering high-quality outcomes.-Showcased expertise in launching and overseeing large implementation projects within dynamic settings, collaborating with internal and global teams to formulate detailed work plans, schedules, project estimates, resource plans, and project tracking/reporting.-Identified, examined, and adeptly resolved issues pertaining to projects, processes, and staffing, ensuring timely escalation and effective resolution.-Thoroughly conducted QA checks for business processes, ensuring alignment with quality standards and driving continuous improvement.-Provided mentorship to team members, offering guidance on project management techniques and fostering proficient communication and conflict resolution.

Onboard New Team Members:Facilitated the initiation and training of new team members in essential processes, showcasing leadership and communication skills.Leadership Support:Provided leadership support to associates during collective meetings when team leads and managers were occupied, demonstrating adaptability and interpersonal skills.Testing New Process Transitions:Conducted thorough testing of newly transitioned processes, exhibiting decision-making acumen and attention to detail.Team Event Coordination:Orchestrated team activities and outings, fostering team cohesion and a positive work environment.Optimizing Resource Allocation:Demonstrated effective resource allocation skills to enhance team performance and achieve project objectives.Calibration Management:Managed calibration processes, ensuring consistency and accuracy in team performance assessments.Escalation Management:Addressed and managed escalations, showcasing resilience and decision-making capabilities.QA Backlog Management:Oversaw the management of Quality Assurance (QA) backlog, demonstrating organizational and prioritization skills.Provider/Health System Onboarding Quality Audit Management:Managed the quality audit process for the onboarding of providers and health systems, showcasing attention to detail and adherence to quality standards.Outbound Outreach Process:Executed the outbound outreach process, showcasing effective communication skills and attention to compliance.Legal Documents Management:Ensured proper handling and maintenance of legal documents, showcasing attention to detail and organizational skills.

1. Gaining long-term service commitments from assigned contacts.2. Worked effectively as a team member, sharing responsibility, providing support, and providing timely updates to customers.3. Achieving business plan targets whilst maximizing profits at the desired margin.4. Communicating business-relevant information and providing structured feedback to senior management.5. Utilized marketing resources to drive account retention and growth.6. Collaborate with other tax team members in identifying ways to optimize the tax information-gathering process.

1. Acted as a liaison between the business and the customer.2. Served as a point of contact for questions and issues from internal business partners and sales leaders3. Collaborated with internal stakeholders to determine and document the stakeholder's business needs and requirements.4. Assisted regional teams/colleagues on non-standard renewal deals and potential business.5. Established strong working relationships across the organization and cross-functional team members.6. Organized and presented quarterly data updates in a spreadsheet format.7. Completed in-depth analysis to understand the root causes of business trends to target the right customer for the business.8. Managed and mentored a team of two resources and helped them achieve their targets.