Kashishdeep Kaur Email & Phone Number

Brantford, Ontario, Canada

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks.• Respond to inquiries via phone, email, or in-person and resolve technical problems efficiently and effectively.• Install, configure, and troubleshoot computer hardware, operating systems, and applications. • Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and mobile devices.• Install, configure, and troubleshoot computer hardware, operating systems, and applications.• Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and mobile devices.

Mississauga, Ontario, Canada

• Responded to customer inquiries• Resolved issues by researching documentation; troubleshooting hardware, software, guiding client throughcorrective steps; escalating problems to second level; tracked status of problems and solutions• Documented and tracked all received requests in incident management system• Collected and updated data to assist with customer issues and concerns• Assisted with software installations

Brampton, Ontario

• Maintained database, storages, and websites. Tracked and documented IT equipment issues to facilitate timely resolution.• Provided phone and administration support as the voice of the organization.• Organized events and coordinated with all the volunteers.• Gave PowerPoint presentations in all the workshops conducted.

Toronto, Canada Area

Handled troubleshooting and maintenance of IT equipment and applications. Provided support in monitoring and deployment of IT systems to students and faculty.

Post Graduate Diploma, Cloud Computing, 3.7 Gpa

Bachelor'S Degree, Computer Science