Kashish Goyal Email & Phone Number

Adelaide, SA, AU

Adelaide, South Australia, Australia

• Monitor, identify, and triage security-related threats and events.
• Proactively review alerts and perform threat hunting activities with tools such as Darktrace, AirLock, Microsoft Defender, and Site 24x7.
• Conduct regular system audits and security assessments.
• Implement and manage security tools and protocols.
• Assist in security incident and event investigation as a key member of the incident response team.
• Create monthly threat summary reports to present to the IT team and Chief Operating Officer.

Adelaide, South Australia, Australia

• Monitoring, identifying, and triaging of security related threats and events
• Providing efficient and effective first and second level IT helpdesk support to internal partners and staff (users) across the firm in a wide range of systems and applications, including but not limited to Microsoft.
• Maintain a high customer focus and emphasis on client service delivery in the carrying out of all functions and undertake other appropriate tasks as assigned.
• Log and manage all support requests/issues, resolving issues promptly at first point of contact and escalating where necessary for further investigation and resolution.
• Build and maintain working relationship with support staff from key 3rd party vendors.
• Assist user in advanced functions of various software applications.

Adelaide, South Australia, Australia

• respond to requests regarding system functionalities which supports a client to undertake a collection or assessment
• diagnose and escalate technical hardware and software issues
• access knowledge base and related resources in response to queries
• advise user on appropriate action
• update, where required, and follow standard help desk procedures
• log all help desk interactions in ticketing system

Mount Barker, South Australia, Australia

Mount Barker, South Australia, Australia

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Azure and Active Directory administration
• Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
• Carried out day-day-day duties accurately and efficiently
• Maintained energy and enthusiasm in fast-paced environment
• Respond promptly and professionally to incident reports and resolve technical faults reported by staff and corporate team members as escalated by the IT Help Desk