Project Management• Project manager for Digital customer platforms of M&M ( Mahindra e-market limited )• Developed in-house LMS (Lead management system) in Open Source on AWS infrastructure.• System automation for customer communication via customer touch platform, automated calls, SMS, Email, Whatsapp, Facebook & Google ad.• Technical integrations between Mahindra e-market limited systems and M&M DMS systems.• Budget Planning for Technology projects which included scoping, estimation and tracking project plans within preset budgets and deadlines.• Responsible for managing IT infrastructure within business project and acts as single-point of accountability and escalation for overall support activities, incident management and project issues.• Designing and Implementing Process for operations and measuring Performance.• Manage a geographically dispersed team of IT resources to complete all aspects of the project, including, but not limited to, estimation, planning, requirements, design, build, test, and migration• Establish and maintain cross-business relationships and provide critical communication to key leaders and stakeholders.• To promote the effective use of new and existing technology.• Managing Support FMS team for 200+ users.• Vendor co-ordination for projects and operations.• Ensure high degree of customer satisfaction and resolution on issues that present operational risk and impact to customers.Projects & Achievements:• Technical Project Manager Mahindra e-market limited ( Vehicle business ) • MVARTA Project COE (Center Of Excellence ) for communication and collaboration projects with in M&M.• MSOLVE Helpdesk Deployment was 10,000 Users across all M&M plants and sites.• DMS Deployment and upgradation for Dealership business of Auto sector.• IT Infra setup of Virtual Training program for Dealerships.

• Manage MPLS & Internet Network connectivity between 17 Sites, 39 Dealer Locations.• Manage 2 Data Centre & 1 Server Room.• Manage the overall helpdesk for 1100 Users spread between 4 sites ( Helpdesk team of 10 members ).• Responsible for project planning which included scoping, estimation and tracking project plans within preset budgets and deadlines.• Steering delivery management for technical deliverables of concurrent projects.• Planning for the organization Network Budget, Purchasing of New Network Assets & Vendor Co-ordination & negotiation for Service Support.• Managed Support team of 10 members and vendor co-ordination for Network material procurement, warranty support, AMC support.• Key Member of ISO 20000 certification team & internal audits committee.

NOC Engineer for Karnataka Region at Bangalore in TIKONA DIGITAL NETWORKS (ISP).

•Joined as Jr. Network Engineer (10th May 2009 to 10th November 2009) And Promoted to Network Engineer (10th Nov 2009 to 24th Oct 2010).•Performing daily monitoring of network utilization, network traffic. Co-ordination with customers for support like installing & maintaining for LAN/WAN connectivity with Leased line & Optical fiber. Manage Cisco Routers & Cisco switches.