Vegas Star Homes is a Vacation Rental Property by Owner Enterprise. Our specialization is luxurious real estate in close proximity to the Las Vegas Strip, but far enough away that you have the space and privacy to enjoy Vegas your own way.

Recruit and develop FinTech Professionals (9 DR). Served to improve customer satisfaction through escalation reduction and customer centric improvements in the Payment Space. -Managed Heartlands most valuable relationship, Washington Federal Bank. Develop operational protocols and procedures across multiple channels, provide hands-on analysis regarding escalations within the bank.-Centralize Customer Support to reduce inefficiencies, developed response units to better coordinate support efforts and handle escalations in a timely manner. -Developed key outsource partners to increase team efficiency by ~60% leaving them to focus on new business and support.-Empowered our customers to use their data to drive actionable solutions. Top Analytics conversion rate, 15 out of 18 months.

Individual contributor with a focus on new business in the Payments Space. -Developed a key strategic partnership which shared my professional core values and expectations on service and customer satisfaction. Once our strategy was defined, we identified opportunities to streamline our partnership and improve the overall customer experience.-Found quick success in this role due to my ability to build trust and establish credibility in quick succession while working with a prospective customer. My ability to deliver a concise proposal, which highlighted the customers’ expectations and addressed their needs was my key to success.

Consulted on new business opportunities with various external payment partners to win Enterprise Accounts for the bank. Serviced existing portfolio needs, responsible for identifying & analyzing trends in service improvements, resolving escalations and constantly looking for opportunities to improve our Customers Experience. -During my brief tenure on the major account sales team, I quarterbacked multiple complex projects both small & medium sized, varying in degrees of technicality. Salvaged multiple portfolios- After Service Satisfaction Rates, reestablished service and operational standards on the Regional Sales Team.-Establish, maintain and hold accountable vendors/product partners, broaden product offerings within existing technologies.-Provided the opportunity to maximize efficiently & profitability through data analytics.

Worked with the Business Ops/Dev Teams to support the entire Payments vertical in Washington State. Named US Banks "Market Manager- Rookie of the Year" in 2016. -Adopted a data-based approach to substantiate what had been considered at the time unorthodox methodologies which delivered the highest lead generation and conversation percentage (<1%to 6%) to date. -Modified the referral system and “credit” model to highlight team performance versus individual success. This reduced friction at the branch level which served to advance the project to levels beyond our expectations.-Headed the integration & operational excellence campaign for a high value external partner- Washington Hospitality Association. Created the transition guild for the project, oversaw trouble shooting and operational issues.

Developed new Small Business Banking relationships as well as deepened current banking relationships within my portfolio. -Increased portfolio revenue by 22.01% over Q1 & Q2 2015-Increased portfolio revenue by 19.54% over Q3 & Q4 2015-Lead the division in converted Payments referrals in eCommerce

Strategic Shift was a CrowdFunding, Commercial Real Estate Platform which aimed to streamline real estate speculation and to increase access to the market. In 2016 the SEC introduced new rules and regulations which severely affected the viability of tech startups in the crowdfunding space.

Paid Intern position on campus, I provided for a means of communication between the student body and the Capital. In addition, I founded and maintained the Student Freedom Project Club on campus, coordinated and executed 7-9 political, social and informational functions both on and off campus annually.

Was given a small ownership stake in Lavro Inc. and the opportunity to work along side Ron Lavigueure. An incredibly gifted inventor, engineer and owner/operator of Lavro Drift Boats. Coming from the exciting & comfortable life of Mortgage Banking post recession, this was my introduction to hard work, real hard work. I managed the production of Lavro Boats from manpower to materials and accessores.This is where I learned no challenge is too great and I won't rest until the job is done to the highest of standards. https://www.heraldnet.com/business/trio-of-young-men-keeping-family-boat-business-afloat/

Certified Mortgage Planner (CMP), Top Loan Originator 2007 & 2008 Created "Organizational Changing Script" which I called the Broker Accountability Program. This turned a cold call into a warm call, I was given national recognition.Aided in training, role pay scenarios and leadership development.