• Manage Existing Products: support, enhance and innovate to differentiate our products against the competition• Manage Business Analysts / Product Owners• Manage QA Analysts and Technical Support Team• SME & source of truth for product questions, plans and system• Project Management: write business requirement documents for new projects, survey clients on products/features to develop/enhance, create use cases, Systems Development Life Cycle (SDLC), Agile, System Integration, XML, JSON, Software Quality Assurance, SQL Server (design, administration, reporting, analysis), system UI/UX design• Sales Support, Compliance Support• Credit Raw Data, Trended Data and pre-screen data specialist (Experian, TransUnion and Equifax)• Setup, maintenance, training and support of Loan Origination Systems, Automated Underwriting Engines, Tax Transcripts, SSN Verifications, Flood Certifications, AVMs, Credit Reports, Credit Rescores, Fannie Mae and Freddie Mac.• Atlassian Jira Administration and Project Management• Vendor management• Processing, administration and maintenance of Prescreen, Risk and Retention, HOA Lien monitoring, Portfolio review, servicing programs.• Management and analysis of very large data sets

• Required to provide excellent customer service/support to partners and clients over the phone and web conferences• Communicate program guidelines and functionality to agents/partners, provide training, and explain details of funds eligibility, timelines and accruals with accuracy.• Strong consultative relationship development with agents/partners, developing solid relationships with key agents/partners and decision makers.• Manage claim and commitment activity/flow to ensure claims are processed as specified in the Standard Operating Procedures, Quality Control Manual and auditing guidelines. • Manage check/credit memo run reports and verify accuracy.• Interface appropriately with the Account Manager on client/program related issues.• Develop and maintain a working knowledge of clients’ business.Write technical documents and reports for client as requested.