• Oversee a portfolio of cross-functional IT projects across key business units within the company, including Real Estate, Sales & Resort Operations, Facilities, Resort & Sales Development, ensuring alignment with organizational objectives and priorities.• Manage multiple large-scale programs, such as the new construction builds for new resorts and sales center to help drive the bottom line, leading the end-to-end delivery of IT infrastructure and technology solutions.• Act as the primary liaison between IT teams and business stakeholders, ensuring strategic objectives are met and projects deliver maximum business value.• Lead capacity planning and resource allocation for IT teams, ensuring optimal team performance, while maintaining a balance between workload distribution and project timelines.• Implement and oversee process improvements to streamline project intake, execution, and reporting, enhancing efficiency and reducing delivery time across all projects within the portfolio.• Develop and deliver comprehensive program updates and project communication decks to Senior IT Leaders and the CTO, highlighting progress, risks, and budget status for informed decision-making.• Utilize program management tools such as MS Project, Microsoft Office Suite, Clarity, Jira, and ServiceNow to manage project schedules, budgets, resource forecasts, and risk mitigation strategies.• Ensure compliance with local rules and regulations for all construction sites, working closely with vendors and construction teams to address permitting and regulatory challenges that could impact project timelines.• Drive stakeholder alignment and cross-functional collaboration to ensure that all IT components are delivered according to organizational standards and project objectives.

• Lead a variety of large-scale IT and brick-and-mortar projects, focusing on infrastructure upgrades, new technology implementations, and renovations at resorts, sales centers, and corporate offices.• Successfully managed key projects such as the Virtual Agent Rollout, New Key Lock System Rollout, MDF & UPS Refresh at resorts & sales centers and the construction of Margaritaville resorts in Nashville and Atlanta, delivering all on time and within budget.• Collaborate cross-functionally with business units, Network Engineering, Network Architecture, Security and Compliance, Enterprise Architects, Telecom, Vendor Management, and Software Support teams to ensure seamless project execution.• Manage stakeholder relationships across departments, including Resort Operations, Sales Operations, Real Estate Development, and regularly report project status to the SVP of the Project Management Office.• Ensure project scope aligns with business needs by working closely with various business units to gather and refine project requirements.• Maintain strong control over project budgets and timelines, utilizing risk management strategies and detailed planning to prevent delays and cost overruns.

• Lead efforts for clients to develop, initiate and execute their digital marketing strategies • Develop social media strategies for clients which increased engagement, growth and return customers• Provide support and analysis in the development of yearly strategic planning and forecast for clients• Manage email campaigns for clients through MailChimp, VerticalResponse and Constant Contact• Used evolving trends, best practices, and research to optimize social media posts, email strategy, and brand development• Develop marketing strategies to increase customer engagement site visits.• Proactively identify any risks that may prevent the execution of any on time promos• Supervise in social media content development, calendars, posting schedules, and promotions• Collaborate with clients to maintain their online reputation management with guest feedback on different websites across the internet such as Facebook, Google, Yelp, and Trip Advisor. • Meet regularly with clients to discuss and update their digital platforms • Partner with Brand Managers to plan, coordinate and execute digital marketing initiates for our clients to align with their key businesses strategies• Manage and control clients social media profiles on Facebook, Twitter, Instagram, Snapchat, and LinkedIn • Regularly update the presentations and proposals per client as needed• Work with Design, Development, and Content team for Web and Social to deliver the most engaging and brand tone are adhered to per client

• Led the chamber in fostering and expanding connections between Indian American entrepreneurs and the broader business community in Central Florida.• Oversaw key events, such as the 14th Annual IACC Ashoka Awards Gala and the 10th Annual Gandhi Day of Service, ensuring high engagement, sponsorship success, and community impact.• Developed strategic partnerships with prominent businesses, boosting the visibility and growth of chamber members across various industries.• Spearheaded initiatives to increase member engagement, from networking events to educational seminars, resulting in a 20% increase in active membership.• Coordinated with local businesses to raise funding and gather resources for various philanthropic efforts, including the goal of packing 250,000 meals for local and global communities.• Built a strong digital presence through newsletters and social media, keeping members informed and engaged with chamber activities.• Guided the board and chamber team to elevate organizational impact, fostering a sense of community and inclusivity among members.

Work with multiple NBA teams from across the country to help increase the awareness and education of our Indian culture.

• Partnered and led the initiative to increase service quality and reduce the ticket volume by implementation of a new process for clubs and cross functional teams. • Created reports from ServiceNow to show ticket volume trends to manage our resources properly• Continually developed methods to improve the process and ensure ticket volume reduction while improving service quality with the Clubs • Served as the main liaison for escalated issues from clubs to cross functional departments• Worked with cross functional managers to triage and coordinate defects and enhancements reporting and work towards a resolution• Ran specific task forces to reduce ticket volume for high visibility products such as InTruck Ultra, D3 Dispatch, and Connect Suite• Led over eight technicians by assigning top prioritized issues and developing a resolution schedule for top issues • Measured and reviewed technician’s performance and reported to senior management• Partnered with multiple AAA Clubs across the country to implement a new ranking process to help work on their most important concerns first versus working in an arbitrary fashion• Performed daily and monthly tracking and reporting of ticket volumes in ServiceNow and Jira to senior management

• Collaborated with the Olive Garden Executive Chef and Brand Managers to develop promotions on new culinaryinspired and promotional dishes that were launched nationwide to over 800 restaurants• Partnered with senior management of Olive Garden to develop a new promotion process to shorten it's lifecycleto keep the brand more agile and relative to the market• Led bi‐monthly, culinary updates with the Darden CEO, Olive Garden President and Executive Chef's toshowcase and discuss potential new culinary innovations• Actively managed the launch of five national promotions and two core menu platforms including projectmanagement leadership for concept development, culinary development, leadership alignment and crossfunctionalcommunication• Led weekly status meetings to update the Olive Garden Executive Chef and EVP of Brand Marketing on allworking promotions in pipeline• Created and implemented a process for new culinary inspired dishes for Olive Garden to be included fornational rollouts• Managed the North East revitalization project to help sales and guest count improve for 112 restaurants• Led culinary team of four developing limited time add‐on offerings (appetizers & desserts) to increase guestcount and same restaurant sales and led the calendar to ensure pacing and sequence of news would drivecontinual add‐on sales• Devised the team's high‐level marketing strategy for acquiring special events to increase catering orders• Researched various collaboration and project management software such as but not limited to WorkFront,Wrike, SmartSheet, Slack and Teamwork• Implemented Teamwork for the Olive Garden team, cross functional partners and external vendors to helpstreamline our promotional rollouts which shortened the timeline by three months• Ensured cross functional team of 30 delivered their tasks on time to ensure no delay of national rollouts

• Digital Marketing Project Manager driving adoption of a $20 MM Oracle E-Commerce web and mobile platform used for website creation and migration• Manage multiple tracks and multiple brands simultaneously for the release onto the new platform• Maintain and manage relationships with the cross functional teams such as the Internal Marketing Team, Multiple Brand Teams, IT and Third Party Partners• Collaborate cross-functionally to develop, test, execute and manage desktop and mobile rollout• Effectively create, manage and communicate the initial project scope, project timelines, and project milestones• Collaborate with the multiple Brand partners to integrate their marketing calendars into the overall deployment schedule• Enhance and streamline processes to help future brands to join the Digital Platform• Ensure business tasks are aligned to the IT Master Plan• Work with the Brand Managers to develop digital and social marketing plan• Coordinate with key stakeholders with brand and vendor partners to ensure all milestones are met• Track project timelines and milestones in order to actively communicate all project progress to the SVP and Directors of EDM, IT and Brands. • Ensure consistent completion of project goals by monitoring project timelines by using Microsoft Project• Work with the brands to help develop marketing communications for digital communications

• Developed, designed and served as the project manager of the creation of Touch a $1.8 million dollar project• Analyzed inventory reports and ensured the physical inventory was accurate to the reports, was able to keep inventory cost below twenty two percent• Monitored and Controlled work in terms of project scopes, deliverables, and budget constraints• Used different methodologies from Waterfall to Agile depending on the project requirements and time frame• Managed company staff including hiring decisions, retention, training and motivation• Analyzed daily sales reports to help forecast sales and to help inventory purchasing, employee scheduling, and marketing efforts to help minimize costs• Created process diagrams for projects using Microsoft Visio and Microsoft Powerpoint• Leveraged strengths in cost-effective marketing management and vendor negotiations to end the year 13% under-budget while still increasing business sales and growth• Collaborated with the web development team to ensure software enhancements and website updates were made on a timely basis• Led independent teams for quality assurance and product placement• Served on the Executive Board of the Church Street District, the main goal of the organization is to revitalize the area and work hand in hand with City Hall and the Mayor’s Office• Managed the marketing team to create new conceptual events and strategies to increase the revenues of Touch that propelled sales by eighteen percent each month• Produced a media kit that showed the key features of Touch, possible uses, which helped to increase private buyouts• Collaborated with the development team to design and implement a mobile application to allow customers to make reservations, and place orders wirelessly

• Prepared and maintained Project Plans for each marketing strategy using Microsoft Project• Assisted President in managing business analysis task, meeting minutes, and business process documents, schedule and updates• Created the Diamond Merchant Services(DMS), a membership based organization for the company’s lease holders• Developed an understanding of the business processes and procedures and suggested improvements relative to technology• Negotiated lucrative contracts with major suppliers such as Pepsi, Coke, and Phillip Morris, which in turn increased the buying power for the members of Diamond Merchant Services• Developed and launched print, web and direct marketing campaigns that helped increase sales by 10% percent. • Established brand identity for the company by using print materials and social media, including Facebook and Twitter accounts• Initialized the development of a loyalty program to help in customer retention and increase ROI• Developed a new website and portal to transform the legacy intranet into a dynamic website, resulting in improved communication, sales, customer loyalty and brand awareness • Organized and established community events, involving media, marketing, and Internet to increase brand awareness and logo placement

•Led Efforts on Marketing for all National Events.•Worked in the thinktank to create new ideas and events.•Lead organizer of a national dance competition in Washington DC.•In-Charge of marketing for all events.•Managed a team of 10 members where we handled every aspect of an event from initial pricing, marketing, outsourcing and production. •Worked on different clients events throughout the year.

• Led efforts to gather all functional and technical requirements from the clients and ensured all expectations were met• Assisted in the creation of work plans in Microsoft Project for each individual project with Project Lead• Collaborated with the client to create the requirement analysis for the development team• Developed process documentation to kick off our clients new products• Interacted with project stakeholders on a weekly basis to discuss requirements implementations • Ensured all documentation were in a CMMI Level 3 compliant format• Managed projects through the entire SDLC, from Requirement Analysis to Implementation• Collaborated with each individual team of the SDLC process, to ensure timely delivery of projects• Developed process documentation to serve as starting points to drive tactical and process improvements• Created and implemented product plans and feature specifications for new products and enhancements• Tested and Maintained FDIC standards, cross-browser compatibility, Section 508 compliance throughout the clients website.

• Consulted with new clients to develop the requirement analysis to build their website.• Generated requirement analysis for the clients and presented to the developers. • Corresponded and communicated client requirements with branches in the United States and India.• Developed different websites for companies with different types of technologies such as HTML/CSS, ASP, etc.

• Created a help desk database in Access to be used to monitor all help desk calls.• Corresponded with many customers, to make sure bills are paid on time.• Worked with different communications companies to make sure that services were always operational.

• Worked with in-house customers, to assemble and create their computer to their specifications.• Imaged new computers using the Ghost software.• Worked at the help desk: assisted customers with solving their problems.• Assisted in the deployment of the new help desk ticket software.