Provide product and project management services for Virtual Reality (VR) services for the CMS ISTP contract.• Defined product vision, strategy and a roadmap plan to develop VR headset and browser-based training applications for surveying end stage renal disease (dialysis) facilities.

• Led development of Virtual Reality (VR) training application using effective project and backlog management skills• Facilitated customer discovery, market research sessions and identified product opportunities for VR• Led management and enhancement of Learning Management System (LMS).• Developed product vision, strategy, and roadmap, aligning with organizational goals and user needs• Mentored a 20+ cross-functional team, transitioning from waterfall to Agile, reducing release timelines by 25%• Provided meetings to help train the team on agile best practices, conducted sprint planning and review meetings, system demos and retrospectives after each release• Prioritized feature development based on customer feedback, market analysis, and competitive landscape• Managed the product roadmap through developing initiatives, epic business cases, and features

o Oversaw the end-to-end development of an Augmented Reality (AR) application prototype for fire fighters, from ideation to feature definition and iteration. o Presented a poster on Design for Human Performance Optimization system in XRo Speaker at MAVRIC 2018 first conference on VR/AR/XR at University of Maryland and presented the prototype and research on developing a conversational avatar / chatbot using Amazon AWS Sumerian game engine.o Developed and presented a poster on VR Cultural Heritage at MAVRIC 2018 conference

VRUXDC is an incubator space for developing a community of creators (designers, developers, engineers, storytellers) who would like to use design and use immersive technologies VR/AR/XR for the best human experience.

- Guest lecturer and workshop presenter for the User Experience Design Leadership Cohort- Workshop facilitator and Improv coach for using Design Thinking in Agile Teams

Client: Department of Health and Human Services (HHS)• Facilitated HHS’s IT governance board meetings that includes members from various lines of business• Managed stakeholder communications and expectations through strategic planning and coordination• Developed and implemented real-time IT Policy Management solution, reducing policy development timeline by 30%• Created interactive dashboards using Power BI and RPA, enhancing data visualization and insights•.Designed IT investment portfolio value/risk assessment tool for improved decision-making

Lead and grow the digital enterprise strategy practice through solution strategy, design, and implementation.o Conducted Usability interviews and surveys to observe user interactions, identify challenges and developed user stories for feature enhancements for the GEAR system. Improved system usage by 30% o Interviewed users, developed personas and conducted journey mapping exercises to identify pain-points to improve the User Interaction and User Experience with the GSA Real Property Tracking systemo Lead the effort to win $15Million from the Technology Modernization Fund for developing application portfolio rationalization and migration strategies through stakeholder interviews, research and analysiso Provided Business Analysis, architecture and process re-engineering support to improve user interactions with the Healthcare.Gov system interface via user interviews, user stories and backlog prioritization o Developed dashboard prototypes design mockups after stakeholder interviews for cybersecurity reportso Lead the user interview to gather user requirements, built proof of concept to pilot IT portfolio management and data visualization solution for Department of EducationAgencies Supported: Department of Health & Human Services (HHS), General Services Administration (GSA), Department of Education, Center for Medicare & Medicaid Services (CMS)

o Conducted end user interviews to identify user interaction with the SAP ERP system, identified pain-points and cut process redundancies by 25% to improve overall user experience of the system o Facilitated stakeholder interview sessions and workshops to gather application portfolio management system requirements, developed proof of concept prototypes and tested design with userso Improved ARIS IT application portfolio & Asset management adoption by 50% via training and demos

Provide business analysis and product management support from ideation to execution in a lean agile development team. Develop functional requirements, user stories, and feature backlogs.o Researched Apple’s SAP APO Demand Planning process, conducted discovery sessions with SMEso Conducted journey mapping exercise with demand planners to identify challenges and pain-pointso Interviewed demand planners to understand system functionality requirements and user requirementso Developed prototypes for specific customer use cases to show user interactions with the system, iterated and tested with user feedback to reduce Apple’s demand planning process by a thirdo Supported UX in production go-live tier-1/2 support via emails, phone, and remedy ticketing systems

• Assist in organizing industry tours, support chapter events, member planning committee and manage website

Support the College of Engineering’s Technology Office on digital user experience transformation initiatives conducting User Experience Research, User Interface Design and Analysis & Testing.o Conducted ethnographic research, conducted focus interviews to develop a multi-modal sensory fire alarm design and system for Blacksburg firefighting Departmento Created a 3D User Interface (UI) interaction wireframes for phone book navigation & visualization in Nokia N95 mobile phones and tested user interaction and usability through rapid prototypingo Built wire-frame models, conduct usability tests through interviews, paper prototyping to improve User Experience (UX) of COE’s Distance learning website and increase traffic by 30% in 6 monthso Conduct customer journeys, to understand customer pain-points, cut redundant processes and course enrollment time by 25% thereby increasing customer experience and enrollmento Designed marketing plans to evangelize mobile based collaborative and immersive teaching / course delivery system for faculty and improved faculty and student enrollment by 30%o Developed market research, analysis, and roadmap plans for COE’s IT Department to make investment decisions on purchase of a new collaborative tablets & software licenses, Dyknowo. Design an effective learning framework to develop an e-learning system for an online distance learning portalo. Design marketing plans to evangelize tablet based teaching / course delivery for faculties using workshops, exhibits, posters, and open-house. Improved faculty acceptance by 10% & students by 30%

o Re-engineered material receipt, incoming inspection and inventory cycle count processes o Testing and validation of parts, maintained ECOs, and resolved non-conforming material issues with suppliers o New supplier identification, issue RFQ, Purchase Orders supervise new product builds, product cost roll-up o Implement process controls for process monitoring & reporting, achieved cost reductions of over $2,000/month

• Design and analyze weld joint strength on T23 low alloy steel, conduct mechanical and NDT tests to study weld ability• Design 3D CAD model, conduct FEA study on a heat exchanger nozzle cone to test for varying loads