Kashyapi Ghosh Email & Phone Number

Kolkata, Wb, In

Bengaluru Area, India

Have pursued SIAM (Service Integration and Management) certification which is internal HCL certification for ITSM professionals. Currently working as SIAM SLM Reporting Manager for ALSTOM Transportation project.

Bengaluru Area, India

Availability Management, Asset and Configuration Management, Service Quality Analyst for the client UNILEVER:Key Results Areas: • Governance and Aiding in implementation of best practices for CMDB restructuring and CI mapping. Completed the restructuring of 10,000+ CI mapping and Servers and services relationships across all regions.• Developed a centralized repository for the entire Unilever deliverables which included 100’s of reports from different tracks present in a single location for easy access. This was recognized as a “One Stop Shop” for all deliverables in the project. (Completed in March 2014)• Designed, Implemented and Deployed the Pilot Availability Model for Unilever. This task was completed in August 2014 successfully. • Structured the complete topology model of the entire Europe region’s Critical Services which became a bench mark for performing performance impact analysis, downstream impact analysis and also availability impact analysis. (Sept 2014)Significant Accomplishments: • Defined the Service Level Availability Process Model, Component Level Availability Process Model, Automated Availability Model, Composite Uptime Availability Calculations, Configuration Management Audit Process Model, Service Delivery Report Restructure, and Centralized Repository for all deliverables.• Gained recognition as the Certified ITIL V3 Expert, Prince2 Foundation

Bengaluru Area, India

Problem Management, Availability Management, Configuration Management, Service Level Management, Service Level Reporting Analyst for the client Ameriprise Financial Solutions:Key Results Areas: • Single handedly managed the Service Performance Reports for 7 different line of businesses consisting of 300+ Application services; The performance report included all ITSM Process performance projections across all services and was published to senior leadership team, senior vendor partners, key stakeholders and CTO of Ameriprise Financial Inc.• Implemented the Accounting Component Audit reports to identify obsolete servers which were still being billed to the client by vendors. This activity benefitted the client in saving millions of dollars.• Structured the Automated Availability tool using macros in excel which could project the Daily, Monthly and Yearly Availability calculations and futuristic predictions of the overall enterprise level performance.Significant Accomplishments: • Appreciated and Recognized with “Spot Awards” and “Employee of the Month” Award for contributions in the field of Availability and Configuration Management Process areas. All the designed models were recommended for replication on other landscapes and have been in use even today. • Appreciated and Recognized multiple times for the error free delivery of all Executive Level Reports, Analysis and Projections. • Recognized as the “Employee of the Quarter” for the implementation of Accounting Component Audit report to identify obsolete servers

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering, 8.25

Activities and Societies: Arranging collage festB.Tech Degree in Electronics and Communication from West Bengal University of Technology.

Pre University, Science - Math, Physical Science, Chemistry, Biology, 79.8%