Goldcrest Partners is a London-based independent consultancy providing specialist development services globally to financial services clients who believe people are their most important asset. We collaborate with financial services professionals to design and deliver tailored solutions that optimise organisational, team and individual performance, addressing the challenges of the evolving financial services landscape.We seek to address a broad range of people development areas and provide a variety of methods of delivery because we believe that a holistic approach is essential to work with your people across the full breadth of their impact. Our aim is to deliver meaningful outcomes that help clients establish a sustainable competitive advantage that benefits their people, clients and impact

Part of the Leadership Advisory team tasked with building the leadership development, coaching and assessment consultancy within Sheffield Haworth - executive search firm.Key Responsibilities/ Achievements:- Managing the Leadership Advisory operations and support - developing, implementing, and growing the efficiency of organisational processes and procedures. - Managing the client delivery services.- Working with the team to deliver revenue and profit targets.- Successfully launching and managing a delivery of a training and development programme worth approx. £320k for a multi-level population of over 150 people at Corporate Investment Bank.

Working as part of the senior leadership team contributing to the creation and launch of a digital learning environment /multimillion dollar training platform (MVP launched in May 2020) which combines the digital learning content with assessments and live coaching/workshops; developing operations policies and process to support the new project.Key Responsibilities- Leading an effective operations team with appropriate skills and resource levels; growing and developing the team to match the new requirements; stepping in to support any programme implementation requirements – e.g. project management, user management, content upload and site testing, any new tech development requirements scoping.- Managing ops and client support resources across various functions in both the UK an US teams (navigating across matrix structure of the company) to successfully implement and deliver all client programmes - digital and blended.- Engaging with key stakeholders including clients, consultants, designers, facilitators, contractors and operations, to define milestones and responsibilities.- Contributing to and supporting the sales processes for RFPs, both internal and client demo sites.- Managing financial information and monthly reporting process on UK portion of the P&L as well as review and control of the costs - POs, invoices, intercompany recharges, expenses, reporting.

- Client relationship management of two large outsourced contracts each with a value of over £1m- Operational performance reports and annual business plans for the two contracts- Effective management of internal projects leading to improvement in team’s processes and infrastructure - Management of the operational aspects of course delivery to ensure high quality administration and client service - Review and continuous improvement of client experience - Co-operation with senior management and other teams within the business to ensure the development and implementation of a wide range of business strategies- Management of the programme of web based seminars for both public and in-house clients

- Management of events programme delivery and budgets to set deadlines and company’s quality standards - Review and improvement of internal procedures to enhance the delegate satisfaction levels in line with established KPIs- Development of supplier relationships (speakers, venues, AV companies, printers)- Management of costs downwards through effective supplier management - Leadership of a diverse team, making sure that personal objectives are set and achieved in alignment with the overall objectives of the business- Monitor and review competitor activity to benchmark business strategy and to maximise growth opportunities for the business