As a recent graduate from Epicodus with a background in Computer Software Engineering and a Bachelor of Arts in International Business from the University at Buffalo, my journey has been diverse and enriching. My current role as a Waiter at Basil Thai Restaurant has sharpened my customer service competencies, where I've thrived in a fast-paced environment for over 2.5 years. My technical skills, such as SQL and Machine Learning, were further developed during my Software Engineering Internship at SignedPic.At SignedPic, the collaboration with the mobile app team honed my communication and adherence to engineering protocols, which were critical in a tech-driven space. The experience at Planet Fitness, serving customers and resolving their concerns, instilled in me a robust customer-centric approach. With fluency in English, Chinese, and Thai, I am equipped to engage with diverse teams and clientele, bringing a unique perspective to any organization that values inclusive and culturally aware practices.
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WaiterBasil Thai Restaurant Dec 2021 - PresentFaced a bustling atmosphere at Basil Thai Restaurant, requiring swift and efficient service in order to meet diverse customer needs.Proactively navigated the high-paced environment, adeptly utilizing the Point of Sale (POS) system to handle orders efficiently and gained cash handling experience.Maintained a record of accuracy in cash transactional processes, ensuring flawless service delivery to provide a positive customer experience. -
Customer Service RepresentativePlanet Fitness Jul 2023 - Feb 2024Hampton, New Hampshire, UsEffectively managed a broad spectrum of customer inquiries through various channels, including in-person interactions, phone calls, and emails.Encountered diverse customer concerns and inquiries at the front desk of Planet Fitness, necessitating a customer-centric approach for effective resolution.Developed a customer-centric mindset by actively listening to customer concerns, empathizing with their perspectives, and consistently delivering solutions that exceeded expectations. -
Software Engineering InternshipSignedpic Aug 2023 - Nov 2023Utilized ticketing systems for effective issue tracking, ensuring a systematic approach to problem resolution.Maintained effective cross-departmental communication, specifically with the mobile app development team. Consistently adhered to established engineering practices, including branch naming and commit protocols, ensuring smooth collaboration and project alignment. -
Operations AssistantKing Power Dec 2021 - Dec 2022Thanon Phaya Thai, Bangkok City, ThAssisted in managing over 30 customer accounts, ensuring timely responses to inquiries and proactively addressing potential issues. Successfully increased customer satisfaction by 20% due to proactive account management.Handled invoicing for 50+ transactions per month, accurately tracking expenses, and managing a petty cash fund. Streamlined the invoicing process, reducing errors by 25% and improving payment collection times by 10 days on average.Played a key role in the successful completion of several high-impact projects, delivering them on time and on budget, contributing to the department's overall efficiency and success. -
Office AdministratorKerry Express (Thailand) Aug 2020 - Nov 2021Bangkok, Bangkok City, ThProvided comprehensive administrative support, including calendar management, document preparation, office supplies procurement.Supported management by scheduling meetings accurately without conflict, transcribing minutes from meetings. Actively maintained existing postal customer service contracts with existing customers such as embassies, resulting in high customer satisfaction and further generating more clientele. -
Software Engineer InternHref May 2021 - Aug 2021Revolutionized candidate selection by implementing an exceptional AI model using cutting-edge machine learning and NLP techniques, automatically matching candidates with suitable positions based on their resumes.Designed an advanced OCR-based model, employing state-of-the-art technologies to significantly streamline the resume parsing process, facilitating efficient text extraction and analysis from resumes.
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ReceptionistMövenpick Bdms Wellness Resort Bangkok Dec 2019 - Jul 2020Bangkok, ThUpheld a professional front desk presence at BDMS Movenpick Wellness Resort, proactively addressing guest concerns and cultivating a hospitable environment.Showcased strong organizational skills as the primary liaison for Mandarin-speaking clients, ensuring a positive customer experience while simultaneously managing front desk responsibilities, including reservations and guest assistance.Performed numerous back office tasks such as data entry and managing guest reservations.
Paul Srisawat Education Details
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EpicodusComputer Software Engineering -
University At BuffaloInternational Business
Frequently Asked Questions about Paul Srisawat
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Paul Srisawat works for Basil Thai Restaurant
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What schools did Paul Srisawat attend?
Paul Srisawat attended Epicodus, University At Buffalo.
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