Kasie Smith Email and Phone Number
Kasie Smith work email
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Kasie Smith personal email
Hi! I am a high-achieving senior leader and MBA with experience leading organizations in Sales, Service, Customer Experience, Technology and Operations. I have extensive background managing large scale teams across various lines of business, products, and demographics. I am a strategic thinker who is open to new ideas with a proven record of solving complex business problems and producing high-performing organizations. Signature Strengths:AchieverBeliefActivatorFuturisticRelator
Great West Casualty Company
View- Website:
- gwccnet.com
- Employees:
- 966
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Senior Product ManagerGreat West Casualty CompanySioux Falls, Sd, Us
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Sr. Software Quality Assurance - Corporate Project OfficeGreat West Casualty Company May 2023 - PresentSouth Sioux City, Ne, UsOwn the creation and execution of software testing focused on Guidewire. Bridge the gap between business needs and IT processes. Implement solutions to improve organizational efficiency through software testing.
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Life New Business Manager For Midland NationalSammons Financial Group Companies Mar 2023 - May 2023West Des Moines, Iowa, UsLed, coached and developed the Life New Business team delivering efficient, compliant and high quality service. Drove individual and team performance meeting KPIs and SLAs while continuously improving efficiency and overall ease of doing business for our customers. -
Director Of Operations SupportAllstate Jun 2020 - Nov 2022Northbrook, Il, UsImproved new business quality, enhanced employee and customer experience, and contributed to expense savings and growth by providing actionable insights, optimizing business process, strengthening compliance and quality, leading end-to-end transformation, and increasing the effectiveness and efficiency of Sales and Service. -
Director Of Business Process InnovationEsurance Aug 2017 - Jun 2020San Francisco, Ca, UsProvided strategic leadership and direction to develop creative solutions and execute cost reduction initiatives while improving customer service. Responsible for the quality, coaching, go-to-market, associate engagement, and policy fulfillment departments supporting the Sales and Service contact centers. -
Sr. Manager Customer Experience ProgramsEsurance Jun 2016 - Aug 2017San Francisco, Ca, UsDeveloped and matured the Voice of Customer (VOC) program and analytics to synthesize customer feedback and deliver actionable insights across the enterprise. Drove innovation and continuous customer experience improvements to maximize customer loyalty and improve NPS. Acted as an agile product owner collaborating with stakeholders and developers to deliver the requirements and vision of various products and services.
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Sr. Manager Retention And RatingEsurance Mar 2015 - Jun 2016San Francisco, Ca, UsLed the design and oversight of the underwriting and customer onboarding operations, as well as managed overall staff development. Transformed the new customer experience into a streamlined onboarding program resulting in reduced customer effort and improved retention. Responsible for assessing policy risk, maintaining compliance, and ensuring accurate policy rating.
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Customer Retention ManagerEsurance Dec 2012 - Mar 2015San Francisco, Ca, UsLed design and oversight of processes and activities enabling improved customer experience, overall efficiencies, and staff development. Responsible for leading the new customer onboarding teams and contact center function delivering customer value and creating long-term loyalty.
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Response Center Technology SupervisorEsurance Dec 2011 - Dec 2012San Francisco, Ca, UsManaged diverse team of business, system, and quality analysts responsible for all aspects of the design and delivery of IT systems and services supporting the contact center teams. Analyzed business requirements and partnered with key stakeholders to develop and deploy technology solutions.
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Processing SupervisorEsurance Jan 2005 - Dec 2011San Francisco, Ca, UsHeld various Back Office Support and Processing positions in charge of overall staff development, achieving unit goals and KPIs, enhancing back-office efficiency, and process engineering controls to ensure compliance while leading the top performing team year after year.
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Adjunct ProfessorBellevue University Aug 2014 - 2017Bellevue, Ne, UsFacilitated a two-year online Contact Center Management and Leadership (CCML) Program for the College of Continuing and Professional Education and generated graduating students in April, 2017.
Kasie Smith Skills
Kasie Smith Education Details
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Bellevue UniversityManagement And Operations -
University Of Sioux FallsGeneral
Frequently Asked Questions about Kasie Smith
What company does Kasie Smith work for?
Kasie Smith works for Great West Casualty Company
What is Kasie Smith's role at the current company?
Kasie Smith's current role is Senior Product Manager.
What is Kasie Smith's email address?
Kasie Smith's email address is ka****@****ate.com
What schools did Kasie Smith attend?
Kasie Smith attended Bellevue University, University Of Sioux Falls.
What are some of Kasie Smith's interests?
Kasie Smith has interest in Education.
What skills is Kasie Smith known for?
Kasie Smith has skills like Call Centers, Process Improvement, Management, Leadership, Customer Service, Customer Retention, Product Management, Property And Casualty Insurance, Customer Experience, Team Building, Customer Satisfaction, Business Process Improvement.
Who are Kasie Smith's colleagues?
Kasie Smith's colleagues are Corey Glaude, John Zevenbergen Mba, Cpcu, David Washington, David Mclaughlin, Reed Newman, Randy Miller, Maria Miller.
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