• Maintenance, installation and configuration of mobile devices, notebooks, printers, monitors.• Customer service, Network Support and close cooperation with 2nd/3rd level staff and external partners.• Participated in writing documentation on confluence and committed to regularly update outdated ones.• Set up laptops, mobile phones and workstation for new employees.• Provided support for windows, mac-OS, Linux, Microsoft office Tools (Excel, Outlook, Word, and PowerPoint).• Troubleshooting software and hardware issues for end users.• Recorded tracked and maintained IT asset inventory in the assets management system.

• Documented customer interactions in the computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.• Documented all call information according to standard operating procedures.• Increased sales by educating clients on benefits of products and services in comparison to competitors.• Followed up paying and non-paying customers with calls to ensure 100% client satisfaction and the 'return buyer probability' moved up 50%.

● Received and processed hardware and software into inventory management system.● Provided documentation on troubleshooting of technical processes to support desk staff.● Managed help desk tickets, troubleshot and resolved desktop issues, both hardware and software.● Delivered onsite technical support for 65 employees.● Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.