• Tracking and Management of Northern Health’s fleet of technology equipment from requirement gathering through retirement.• Partner and work closely with other Health Authorities and key vendors on provincial level to communicate, document, design automated business processes and workflows.• Assist in creation of new improved process, workflows and agreements based on ITIL best practice.• Responsible for the evaluation and facilitation of user for technology; monitoring leases, licenses, agreements, and maintenance documents to ensure compliance by analyzing trends in client requirement and working with vendors to meet the needs.• Responsible for Change Management process – assess risk and potential impact of changes to recommend appropriate change management activities.• Assist the Health Authority in dealing successfully with all type of audits by providing support, due diligence, time sensitive results and access to critical data.• Build report and dashboards using SQL and present to tableau.• Asset Management and follow technical refresh program to refresh all the Northern Health devices every three years.• Responsible for Hardware Asset management and Software Asset Management• Developed KBA for end users.

> Utilizing ITIL practices, Information Systems support for variety of internal/external users in a centralized computing environment.> User education and training, remote troubleshooting, system security, call documentation, installation and configuration, tracking and assignments of users needs relation to all Information Systems including hardware, software, network, videoconferencing and communications.> Cerner Millennium technologies RadNet solutions> Data Analysis at Enterprise level