As a Support Team Lead at Wolt, I manage a dynamic team of 20-25 Support Associates, both part-time and full-time, supporting their growth and ensuring an engaging and motivating work environment. My key responsibilities include:- Providing continuous coaching and 1:1 feedback to team members, focusing on their behavior, performance, and KPI/KBI results to help them unlock their full potential. - Leading by example, driving operational improvements, and ensuring that we handle… Show more As a Support Team Lead at Wolt, I manage a dynamic team of 20-25 Support Associates, both part-time and full-time, supporting their growth and ensuring an engaging and motivating work environment. My key responsibilities include:- Providing continuous coaching and 1:1 feedback to team members, focusing on their behavior, performance, and KPI/KBI results to help them unlock their full potential. - Leading by example, driving operational improvements, and ensuring that we handle customer queries with the highest level of service quality.- Overseeing day-to-day support operations, ensuring that our service delivery exceeds customer expectations while addressing challenges in a proactive manner.By leading in a culture of continuous learning and collaboration, I ensure that my team is equipped to deliver the highest level of support. Show less

Regional Lead in Southern Denmark and Middle Jutland for approx. 135 couriers.- KPI Management- KBI Management- Shiftplanning- Process Optimization- Remote Management- Onboarding, coaching and training of couriers.- Budget Calculations.- Handling of personnel matters.- Employee Development.

As a Repair Coordinator it was my job to handle second line support to our customer service and shops.- Responsible for insurance claims towards WIA.- Responsible for repair claims towards Number1Service.- Process Optimization for Customer Service and Business / Consumer.- Meetings with Apple, Samsung, OnePlus and other companies regarding repair processes.- Handling of customer complaints towards 3 in association with Teleankenævnet regarding warranty and insurance… Show more As a Repair Coordinator it was my job to handle second line support to our customer service and shops.- Responsible for insurance claims towards WIA.- Responsible for repair claims towards Number1Service.- Process Optimization for Customer Service and Business / Consumer.- Meetings with Apple, Samsung, OnePlus and other companies regarding repair processes.- Handling of customer complaints towards 3 in association with Teleankenævnet regarding warranty and insurance cases.- Onboarding and training of new repair coordinators. Show less

Customer Service Agent at the 3rd biggest telecommunications company in Denmark.- Responsible for sales targeting.- Responsible for customer satisfaction.- Responsible for onboarding and customer service + sales coaching of new agents.