I'm a leading expert, consultant, and thought-leader in CCM-to-CXM transformation. I'm the founder and CEO of Aspire, a global strategic consultancy and industry analyst firm with offices in the UK, US, and the Netherlands. We work with three sets of clients: enterprises, CCM-CXM providers and PE investors.At Aspire, we empower enterprises with the ability to foster meaningful and effective communications independently of channels or touchpoints, ensuring seamless engagement with their customers to drive loyalty and business growth. Most of our clients are in the regulated B2C space and include companies such as British Gas, Cigna, Fidelity, IAG, Nationale-Nederlanden, Nationwide, New York Life, NFU Mutual, Prudential, Vattenfall, and many others. We help our CCM-CXM provider clients with industry analyst insights. We're a highly specialized analyst firm in the Customer Communications Management (CCM) and Customer Experience Management (CXM) technology space. We help technology vendors and services providers across the globe with market insights, strategy and business development. Our software vendor clients include Adobe, Messagepoint, OpenText, Precisely, Quadient, SmartComms, and several others. I have also worked with leading CCM-CXM service providers, system integrators and VARs including Broadridge, Canon, CSG, IWCO, Doxim, DXC, RRD, Ricoh, TCS.I also regularly provide CCM/CXM market insights to hedge funds, private equity and venture capitalist firms for M&A or financial investments, and be involved as sector consultant in M&A deals. I've worked with some of the world's largest PE firms as well as management consultancy firms such as Bain, BDO, PWC, and others.In 2018, we launched the Aspire Leaderboard, a digital-first vendor positioning and insights portal aimed at the evolving CCM market. Registration is free of charge and will keep you informed about relevant developments in the CCM-CXM industry. http://www.aspireleaderboard.com.