Kaspars Bernans Email & Phone Number

Riga, Lv

Riga, Latvia

Riga, Latvia

- Develop strategies to expand the company's client base and increase revenue.- Engage with potential clients to understand their communication needs and how in-house radio can benefit their teams.- Prepare regular reports for management and clients, highlighting successes and proposing recommendations for optimization.- Build and maintain strong relationships with clients, providing excellent customer service throughout the process.- Provide guidance and direction to the team… Show more - Develop strategies to expand the company's client base and increase revenue.- Engage with potential clients to understand their communication needs and how in-house radio can benefit their teams.- Prepare regular reports for management and clients, highlighting successes and proposing recommendations for optimization.- Build and maintain strong relationships with clients, providing excellent customer service throughout the process.- Provide guidance and direction to the team to maintain consistency in content quality and messaging across broadcasts.- Coordinate with content creators, producers, and technical staff to ensure smooth operations and timely delivery of radio broadcasts.- Serve as the on-air personality for the in-house radio broadcasts, delivering announcements, hosting shows, and engaging with listeners. Show less

Riga, Latvia

- Develop comprehensive course outlines and materials for subjects related to team building, team management, and process effectiveness in companies.- Deliver engaging lectures and facilitate interactive discussions on topics such as team dynamics, leadership styles, conflict resolution, and process optimization.- Incorporate real-world case studies, simulations, and group activities to enhance student learning and application of concepts.- Provide mentorship and academic advising… Show more - Develop comprehensive course outlines and materials for subjects related to team building, team management, and process effectiveness in companies.- Deliver engaging lectures and facilitate interactive discussions on topics such as team dynamics, leadership styles, conflict resolution, and process optimization.- Incorporate real-world case studies, simulations, and group activities to enhance student learning and application of concepts.- Provide mentorship and academic advising to students, guiding them in their understanding of course content and career development in business management.- Conduct research in areas related to team building, team management, and process effectiveness, contributing to the academic community's knowledge base.- Stay abreast of developments in the fields of organizational behavior, human resource management, and business process improvement through continuous learning and professional development activities.- Collaborate with colleagues on interdisciplinary projects and research initiatives to foster a culture of innovation and excellence. Show less

Riga

- Managing all aspects of passenger service operations, including check-in, baggage handling, boarding, and special assistance services, to ensure a seamless and positive experience for passengers.- Foster and sustain strong professional relationships with pertinent airports, airlines, and civil aviation authorities.- Supervising and coordinating the activities of passenger service staff, including check-in agents, gate agents, baggage handlers, and customer service representatives, to… Show more - Managing all aspects of passenger service operations, including check-in, baggage handling, boarding, and special assistance services, to ensure a seamless and positive experience for passengers.- Foster and sustain strong professional relationships with pertinent airports, airlines, and civil aviation authorities.- Supervising and coordinating the activities of passenger service staff, including check-in agents, gate agents, baggage handlers, and customer service representatives, to ensure adequate staffing levels and optimal performance.- Managing resources such as staffing, equipment, and facilities to optimize operational efficiency and cost-effectiveness while meeting service quality standards.- Collaborating with other departments within the airline, airport authorities, and third-party service providers to coordinate passenger handling activities and resolve operational issues.- Involved in company budgeting, key figures measure, and target-setting process- Overseeing and enhancing staff performance to align with airline customer expectations, while ensuring adherence to company budgetary constraints, performance benchmarks, and quality objectives, and assuming accountability for team effectiveness and achievements.- Providing guidance and support to employees seeking to advance their careers within the aviation industry through training and development opportunities.With a strong belief in teamwork and natural leadership, I excel in managing people and fostering cohesive, high-performing teams. I am dedicated to leveraging these skills not only to drive organizational success but also to positively impact the broader societal landscape through collaborative efforts and effective leadership. Show less

Latvia, Germany, Sweden, Finland & Estonia

- Conducting classroom, simulator, and hands-on training sessions for aviation personnel, covering topics such as aircraft systems, emergency procedures, safety protocols, and regulatory compliance.- Using a variety of instructional techniques, such as lectures, discussions, demonstrations, and role-playing exercises, to engage trainees and facilitate active learning.- Participating in curriculum development, training program evaluations, and quality improvement initiatives to enhance… Show more - Conducting classroom, simulator, and hands-on training sessions for aviation personnel, covering topics such as aircraft systems, emergency procedures, safety protocols, and regulatory compliance.- Using a variety of instructional techniques, such as lectures, discussions, demonstrations, and role-playing exercises, to engage trainees and facilitate active learning.- Participating in curriculum development, training program evaluations, and quality improvement initiatives to enhance the effectiveness and relevance of training programs over time.- Instructor for Dangerous Goods (DGR), Passenger with Reduced Mobility (PRM), Travel Document Training (TDC) and Passenger Handling Agent Training Show less

Riga, Estonia, Germany, Sweden & Finland

- In charge of strategizing and implementing comprehensive training processes across all HAVAS Europe stations, encompassing locations in Riga, Helsinki, Stockholm, Berlin, Tallinn, Frankfurt, Munich, Hamburg, Stuttgart, and Dusseldorf.- Formulating comprehensive training strategies aligned with organizational goals and regulatory requirements to ensure the proficiency and safety of aviation personnel.- Overseeing the design, development, and implementation of training programs for… Show more - In charge of strategizing and implementing comprehensive training processes across all HAVAS Europe stations, encompassing locations in Riga, Helsinki, Stockholm, Berlin, Tallinn, Frankfurt, Munich, Hamburg, Stuttgart, and Dusseldorf.- Formulating comprehensive training strategies aligned with organizational goals and regulatory requirements to ensure the proficiency and safety of aviation personnel.- Overseeing the design, development, and implementation of training programs for various roles within the aviation industry, including pilots, cabin crew, maintenance technicians, and ground operations staff.- Managing the allocation of resources, including budget, personnel, and training facilities, to support effective training delivery and meet organizational needs.- Conducting assessments and analyses to identify training needs and gaps within the organization, and developing plans to address these gaps through targeted training initiatives.- Supervising the delivery of training sessions by trainers and instructors, ensuring consistency in content delivery, adherence to best practices, and engagement of trainees.- Providing leadership, guidance, and support to training staff and stakeholders, fostering a culture of continuous learning, professionalism, and safety within the organization.- Continuously monitoring and evaluating training processes and outcomes, identifying areas for improvement, and implementing enhancements to optimize the effectiveness and efficiency of training initiatives. Show less

Riga, Latvia

- Ensuring compliance with all relevant aviation regulations, security procedures, and safety protocols in passenger service operations, maintaining a safe and secure environment for passengers and staff.- Collaborating with airline representatives, airport authorities, and other stakeholders to coordinate passenger handling activities, resolve operational issues, and ensure a seamless travel experience for passengers.- Overseeing all aspects of passenger service operations, including… Show more - Ensuring compliance with all relevant aviation regulations, security procedures, and safety protocols in passenger service operations, maintaining a safe and secure environment for passengers and staff.- Collaborating with airline representatives, airport authorities, and other stakeholders to coordinate passenger handling activities, resolve operational issues, and ensure a seamless travel experience for passengers.- Overseeing all aspects of passenger service operations, including check-in, boarding, baggage handling, and customer assistance, to ensure efficient and timely service delivery.- Providing leadership and guidance to a team of passenger service agents, ensuring they are properly trained, motivated, and equipped to perform their duties effectively.- Provide data and analytical support for effective Scheduling and Planning processes- Based on pre-planning data ensure the needed amount number of staff and perform the next day's flight editing- Maintaining high standards of service quality and professionalism in all passenger interactions, fostering a positive and welcoming atmosphere for passengers and contributing to the overall reputation of the airline and airport.- participate in the development of quality standards and implementation including monitoring corrective/preventive actions Show less

Riga, Latvia

- Greeting passengers and assisting them with the check-in process, which involves verifying identification, issuing boarding passes, and assigning seats.- Ensuring compliance with airline policies and regulations regarding baggage allowance, weight restrictions, and security procedures.- Providing information and assistance to passengers regarding flight schedules, boarding procedures, and airport facilities.- Handling special requests and accommodations for passengers with… Show more - Greeting passengers and assisting them with the check-in process, which involves verifying identification, issuing boarding passes, and assigning seats.- Ensuring compliance with airline policies and regulations regarding baggage allowance, weight restrictions, and security procedures.- Providing information and assistance to passengers regarding flight schedules, boarding procedures, and airport facilities.- Handling special requests and accommodations for passengers with disabilities, unaccompanied minors, or other special needs.- Resolving issues and addressing concerns raised by passengers, such as missed flights, delayed baggage, or flight cancellations, with professionalism and efficiency.- Collaborating with other airport and airline staff to ensure smooth operations and timely departures.- Adhering to safety protocols and emergency procedures to ensure the well-being of passengers and staff members. Show less

Riga & Vilnius

Work closely with airports in Riga and Vilnius, communicate with Airline Operations Control Center, Ground handling dispatcher, and Government authorities- Overseeing the smooth operation of passenger services, including check-in, boarding, and baggage handling, to ensure a seamless travel experience for passengers.- Supervising and coordinating the activities of check-in agents, boarding gate staff, and other passenger-facing personnel.- Providing leadership and guidance to a… Show more Work closely with airports in Riga and Vilnius, communicate with Airline Operations Control Center, Ground handling dispatcher, and Government authorities- Overseeing the smooth operation of passenger services, including check-in, boarding, and baggage handling, to ensure a seamless travel experience for passengers.- Supervising and coordinating the activities of check-in agents, boarding gate staff, and other passenger-facing personnel.- Providing leadership and guidance to a team of passenger service agents, ensuring they are well-trained and motivated to deliver excellent customer service.- Resolving escalated passenger issues and complaints with professionalism and tact.- Monitoring passenger flow and queue management to minimize wait times and enhance the passenger experience.- Ensuring compliance with aviation regulations and safety protocols, maintaining a safe and secure environment for passengers and staff.- Collaborating with other airport departments and stakeholders to optimize operations and resolve operational challenges.- Conducting regular inspections and audits to maintain service quality standards and identify areas for improvement.- Managing resources effectively, including staffing levels, equipment, and supplies, to meet operational requirements.- Contributing to the development and implementation of policies, procedures, and initiatives aimed at enhancing passenger satisfaction and operational efficiency. Show less

Riga

- Providing exceptional customer service to enhance the overall passenger experience, resolving passenger complaints or issues promptly and courteously, and maintaining a positive and professional demeanor at all times.- Assisting passengers with the check-in and gate process, including issuing boarding passes, checking baggage, and providing necessary travel documents and information.- Ensuring compliance with security regulations and procedures, including passenger screening, baggage… Show more - Providing exceptional customer service to enhance the overall passenger experience, resolving passenger complaints or issues promptly and courteously, and maintaining a positive and professional demeanor at all times.- Assisting passengers with the check-in and gate process, including issuing boarding passes, checking baggage, and providing necessary travel documents and information.- Ensuring compliance with security regulations and procedures, including passenger screening, baggage screening, and monitoring restricted items, to maintain a safe and secure environment at the airport.- Be a member of the Emergency Response Team and Special Assistance team Show less

Doctoral Degree (Dba), Business Administration And Management

Master’S Degree (Mba), Business Administration And Management, General

Bachelor'S Degree (Bba), Business Administration

Professional Bachelor study programme Business Administration

High School, General Studies