Kassam Ashraf Email & Phone Number

Faisalabad, Pk

Faisalabad, Punjab, Pakistan

- Adapted to new operational challenges and contributed to the local team dynamics following the transfer due to spousal relocation. Achieved 2 points above defined score criteria for monthly bonus in Sept-2024.- Leading a team of 40 and implemented detailed KPI tracking through excel, which optimized performance monitoring and improved Service KPIs by 2x as compared to last 3 months, contributing to Bonus Scores.- Recognized with an Appreciation Certificate for exceeding faults reduction to improve overall Service KPIs in Q3-2024.

Lahore, Punjab, Pakistan

- Rotational transfer within the same city and led a team of 35 field operations staff.- Developed, optimized and executed operational strategies for tasks automation (Improved tracking sheets, employee engagement and training, Data-driven decisions).- Executed and closed 26 Chronic Joints Rehab Project to improve service KPIs of 230 degraded customers.- Successfully deployed and relocated 10 PON ports to facilitate 200+ degraded copper network customers, resulting in reduced churn and improved Quality of Service.

Lahore, Punjab, Pakistan

Worked and learned as an Management Trainee Officer for 6 months, under PTCL Summit Program 2021. Spent 1 month at PTCL Staff College Haripur, Hazara and 5 months at appointed domain for practical training and development, after which continued to work as an Executive.- Cross-Departmental Training:Participated in structured training programs across various business units such as marketing, sales, operations, finance, and customer care. Developed a strong understanding of PTCL products and services, including emerging technologies like 5G and IoT.- Leadership Development:Engage in leadership and personal development programs through real-time example assignments designed to build skills in decision-making, problem-solving, and team leadership. Conducted market research and data analysis through Power BI to identify and visualize industry trends, customer behavior, and competitor strategies. Gathered customer feedback to support product improvement and service innovation.- Operations & Process Optimization:Worked with the operations team to streamline business processes, improve operational efficiency, and reduce costs. Participated in efforts to enhance network quality, ensure regulatory compliance, and maintain service reliability.- Network Operations & Technology Exposure:Worked closely with the network operations (NOC / NOD) and IT teams to learn about network infrastructure, capacity planning, and technology upgrades.- Achievements and Milestones in Appointed Area:Exceeded FTTH assigned sales targets in all quarters of 2022 via planned and strategic shifting of copper network base to Fiber Infrastructure, resulting in 5x annual FTTH growth, prioritizing Quality of Service. Achieved significant sales growth and controlled churn through 15% annual retention rate, delivered positive net sales across all quarters till Q1-2023.

Okara District, Punjab, Pakistan

Working as a Professional Video Editor and Graphic Designer on Fiverr for the past few years.