Kassandra Angulo Email & Phone Number

United States

• Responsible for client communication, assisting the veterinarian and/or veterinary technician, animal handling, preparing animals for surgery, entering medical records, and monitoring patients while they are under anesthesia• Care for up to 35-40 cats and dogs per day in spay/neuter surgery.• Provide a safe and Fear Free environment for animals in our care, our staff, and for our clients by using low-stress handling techniques during various procedures (examples: exams, treatments, injections, venipuncture, intubation)• Monitor vital signs of sedated and anesthetized patients in pre-operative, operative, and post-operative phases.• Take direction regarding medical protocols and animal care from the clinic veterinarian or veterinary technician.• Organize and maintain pre-operative area and operating room for patient anesthesia, surgical preparation and sterilization.•Ensure anesthesia machines, pulse oximeters, scales, and other equipment are functional.• Clean, sonicate, pack, and sterilize surgical instruments and endotracheal tubes.• Work with coworkers to clean and disinfect animal areas and facility while utilizing appropriate personal protective equipment.• Assist with patient exams, take medical history, perform diagnostic testing, and prepare medications to go home with the client/patient.• Communicate with all clients in a non-judgmental, effective and professional manner.• Greet clients and assist with the intake process, flag relevant medical history. • Communicate basic veterinary medical concepts to clients, including, but not limited to vaccine protocols and anesthetic risks• Explain information provided by the veterinarian about an animal’s condition to clients• Adhere to all protocols put forth by Occupational Safety and Health Administration (OSHA)• Follow all written and verbally communicated CM Standard Operating Procedures• Collaborate and foster good communication with ASPCA colleagues

Brooklyn, New York, United States

• Fear Free Shelter certification• Greet clients and their pets using a positive, non-judgmental, client-centered approach so clients feel at-ease about communicating their pet care needs• Provide translation support (English/Spanish) between clients and the ASPCA teams as needed• Utilize knowledge of ASPCA program areas to assist visitors with information and services to provide targeted support• Support clients who walk in without an appointment compassionately and urgently to determine the best course of action. Through asking the client critical questions, determine if their pet’s condition is unstable and needs immediate life-saving care. If their pet is in an unstable medical condition, liaise with the hospital to get an immediate medical assessment performed. If their pet is in a stable condition, direct them to get on the phone with our call center. If their pet’s condition is not treatable under our medical criteria, offer them alternative resources to continue care.• Complete and maintain a log of client interactions and inquiries and provide follow up as necessary• Manage monetary and in-kind donations, express the ASPCA’s appreciation for general donation inquiries• Ensure relevant visitor information is consistently gathered and analyzed in order to improve client experience• Assist in scribing for the medical team during spay/neuter surgeries.• Other duties as assignedASPCA’s Core Values:• Has Commitment and dedication to improving the lives of animals• Demonstrates Ownership and feels responsible for outcomes• Believes in Team – that we are stronger together• Seeks to Elevate others and reimagine what is possible• Focuses on Impact, specifically making change for animals

New York City Metropolitan Area

PAWS NY provides services to vulnerable New Yorkers who need support caring for their pets due to physical and financial obstacles they face, with particular emphasis on low-income older adults and individuals living with illness or disability. The mission of Pets Are Wonderful Support (PAWS) NY is to help New York City’s most vulnerable residents remain with their pets by delivering critical programs and services through a community of partners and volunteers.• Provided positive and professional dog walking, cat care, and pet food deliveries.• Established reliable service to pets and owners with physical and financial burdens.• Created dependable and flexible schedules based on clientele needs

New York, United States

New York City based, Colombian born fashion brand. Hand designed products reflect a soulful human experience. Each Min & Mon creation is its own playful, whimsical story written with love by Min & Mon, ready to be carried on by their customer.• Communicated effectively to coworkers and supervisors to enhance workflow during times of high demand.• Exceeded sales goals by providing in-depth knowledge of quality products and culture of the company to consumers.• Assisted customers in resolving return issues, processing, and fulfilling orders in person and online.

New York, United States

• Collaborated with Designer to execute business plans and finances. • Responsible for opening and closing procedures, closing cash drawers and completing deposits.• Hired, trained and supervised all new employees while exemplifying a model Sales Associate.• Greeted all customers in a professional, friendly, and timely manner.• Maintained store appearance and merchandising standards, including inventory count.

New York, United States

• Used Millennium software to effectively coordinate and schedule eight estheticians and numerous guests.• Cultivated a client-centered experience by managing busy phones and resolving guest needs.• Created client loyalty by educating guests about skin care and introducing them to the EWC culture.• Provided a welcoming environment in a fast-paced environment while handling the daily flow of the center.• Collaborated as a team to reach daily and monthly goals while helping guests save money on services with EWC wax passes.

New York, New York, United States

• Promoted to 3 positions within 12 months for exceptional client relations and leadership skills.• Provided daily support to the Operations Team and Recruitment Team.• Created and maintained spread sheets for 300 plus stores on site plan applications, approvals, licenses, and permits. • Responsible for researching, organizing, and distributing information that the company relies on to keep in compliance with all applicable Federal, State and Local laws.

Associate Of Applied Science - Aas, Veterinarian Technician

Certificate, Administrative Professional

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