Responsible to support 5 operations of the country through planning, organizing, directing and controlling all operations within the area in a manner that provides maximum service to customers, allows on time departures and maintains a highly productive and cost effective station operation. • Direct management of 9 operation managers and 1 specialist.

Responsible to support 10 operations located between the cities of Toronto and the US border through the development, implementation and monitoring of processes to achieve business results, ensuring that service levels and current practices align to international operations and Company goals. The territory covered processes 200k delivery packages and 140k pickups packages per day through the dispatch of over 1,000 routes.Responsibilities include:• Direct management of 3 supervisors, 2 specialists y 1 admin employee.• Indirect management of 10 operations with over 1,700 employees.• Volume forecast of all operations to plan resources accordingly. • Root cause analysis to determine process improvement opportunities. • Development of process alternatives to streamline process activities and reduce costs.• Management of operations through the establishment and application of Balance Scorecard goals to set direction and expectations.• Development and Implementation of Operating plans including improved job setup, procedures and new technology. • Preparation of reports to inform senior management of International Engineering’s impact on corporate goals, objectives, volume and cost performance.

• Development and Implementation of Outside Service Provider (OSP) for domestic deliveries nationwide including:o OSP Selection through a BID processo Contract Development and Reviewo Definition of SLA / Service Quality Parameterso Periodic Performance Reviews and COD Payment Statuso Monthly Reviews of Volume and Cost Statistics • Implemented new Healthcare accounts in the area of Supply Chain Solutions with an annual revenue of US$1M.• Financial Analysis and Implementation of new air operation and relocation to a new Gateway that generates and additional revenue of US$420K.• Reduction of US$50K per year by improving 5% the productivity of Small Package business unit. • Development of:o Financial Reportso Anual Budget for Operationso Variance Analysis of monthly results with explanations and initiativeso Monthly and Quarterly Forecast of Operational Costso Cost Saving Initiatives• Financial Analysis of Projects based on Net Present Value methodology and ROI.• Improved service KPIs by 5% over the prior year to reach Balance Scorecard goals.

Valley Division Planner -Division's territory had five buildings and twelve operations within the North California area. - Reported to Industrial Engineering Manager. - Daily volume projections of around 75,000 shipments and 320 vehicles .

Center of the Future Supervisor dedicated to implement new technologies in the operations. - Reported to the District Technology Manager. - Implemented new technology for Preload operations to make it more cost efficient and to improve on road performance.

Package Section Engineering Supervisor for North California District. - Reported to the Package Section Manager. - Implemented satellite operations in remote locations of the District to be more cost efficient. - Improved delivery times for new territories in the district.

Buildings and Facilities Coordinator for the District in charge of Projects Evaluation. - Performed financial analysis of all the projects to recommend most cost efficient alternative. - Performed ten year projection of buildings capacity need to anticipate future growth.

Management Trainee of North California District.- Managed the dispatch of 80 helpers with drivers during peak season to improve 15% the on road performance.- Developed operating plans for different operations throughout the District targeted to improve efficiencies.