Kassandra Vandever Email & Phone Number

• Collecting, updating, and maintaining borrowers’ financial information.• Notifying borrowers of impending liquidations and charge-offs.• Processing liquidations and charge-offs when borrowers fail to meet obligations.• Coached colleagues on operating procedures.

Texarkana, Texas, United States

• Managed lender information database• Led quality assurance training• Reviewed calls to ensure compliance with laws, regulations, and company policies• Handled escalations when critical issues were identified

Texarkana, Texas, United States / Remote

• Managed client database and updated client account records• Recorded transactions such as income and outgoings and updated records• Audited financial records to ensure that no errors had been made and that the books were balanced

Fort Worth, Texas, United States / Remote

• Reviewing pertinent facts and making eligibility determinations by analyzing factors such as intended use of proceeds, legislative and administrative limits, and location qualifications.• Contacting third parties to obtain information necessary to formulate loan recommendations.• Evaluating credit worthiness by processing loan applications and documentation within specified limits.• Analyzing applicants' financial status, credit, and property evaluations to determine feasibility… Show more • Reviewing pertinent facts and making eligibility determinations by analyzing factors such as intended use of proceeds, legislative and administrative limits, and location qualifications.• Contacting third parties to obtain information necessary to formulate loan recommendations.• Evaluating credit worthiness by processing loan applications and documentation within specified limits.• Analyzing applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.• Consulting with clients about their lending needs including the collection and analysis of information about the client’s financial situation. Show less

Texarkana, Texas, United States

• Adhered to the curriculum and lesson plans assigned by the regular teacher.• Followed procedures and achieved lesson goals while complying with school regulations and policies.• Compiled reports on class progress for the returning teacher.• Managed student behavior while creating and maintaining a respectful and fair classroom culture that fosters safe and productive learning.

Texarkana, Texas, United States

• Assisted with career fair to increase exposure of opportunities offered to potential candidates.• Procured data to formulate a ten-year forecast on future vacancies and needs for the organization.• Created spreadsheet to measure percentage of participation in training programs.

Texarkana, Texas, United States

• Consistently met monthly new account quotas.• Executed opening and closing of branch and other duties including cash and vault balancing, ordering cash, debit cards, checks and other supplies.• Completed logs, reports, audits, control checks and filed disputes to appropriate internal resources for resolution to ensure compliance with regulations.• Proactively sought ways to develop and expand customer relationships though marketing, call programs, and face-to-face… Show more • Consistently met monthly new account quotas.• Executed opening and closing of branch and other duties including cash and vault balancing, ordering cash, debit cards, checks and other supplies.• Completed logs, reports, audits, control checks and filed disputes to appropriate internal resources for resolution to ensure compliance with regulations.• Proactively sought ways to develop and expand customer relationships though marketing, call programs, and face-to-face interactions.• Managed a variety of customer transactions accurately and efficiently such as check cashing, deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments. Show less

Texarkana, Texas, United States

• Number one in Red Nose donations.• Responsible for maintaining customer satisfaction scores above goals.• Delivered quality customer service throughout daily interactions with customers. • Ensured accuracy throughout all cash transactions. • Successfully resolve customer inquiries and make knowledge-based product recommendations.

Texarkana, Texas, United States

• Demonstrated strong leadership abilities while overseeing 3-4 team members. • Provided top-notch customer service; successfully answer inquiries, address complaints and resolve issues. • Generated detailed sales reports; relayed pertinent information to upper level management.• Recipient of the High Five Award for creating a friendly, enthusiastic environment and continually going above and beyond. • Received Stellar Seller Award for highest magazine subscriptions and… Show more • Demonstrated strong leadership abilities while overseeing 3-4 team members. • Provided top-notch customer service; successfully answer inquiries, address complaints and resolve issues. • Generated detailed sales reports; relayed pertinent information to upper level management.• Recipient of the High Five Award for creating a friendly, enthusiastic environment and continually going above and beyond. • Received Stellar Seller Award for highest magazine subscriptions and membership sales in the district within a 1-week period. Show less

Master Of Business Administration - Mba, Business Administration, Management And Operations, 4.0

Activities and Societies: Alpha Chi National College Honor Society Delta Mu Delta National Honor Society

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.83

Activities and Societies: National Society of Leadership and Success • National Engaged Leadership Award Dean’s List / President’s Honors.