Kassandra Vandever Email & Phone Number

• Collecting, updating, and maintaining borrowers’ financial information.
• Notifying borrowers of impending liquidations and charge-offs.
• Processing liquidations and charge-offs when borrowers fail to meet obligations.
• Coached colleagues on operating procedures.

Texarkana, Texas, United States

• Managed lender information database
• Led quality assurance training
• Reviewed calls to ensure compliance with laws, regulations, and company policies
• Handled escalations when critical issues were identified

Texarkana, Texas, United States / Remote

• Managed client database and updated client account records
• Recorded transactions such as income and outgoings and updated records
• Audited financial records to ensure that no errors had been made and that the books were balanced

Fort Worth, Texas, United States / Remote

• Reviewing pertinent facts and making eligibility determinations by analyzing factors such as intended use of proceeds, legislative and administrative limits, and location qualifications.
• Contacting third parties to obtain information necessary to formulate loan recommendations.
• Evaluating credit worthiness by processing loan applications and documentation within specified limits.
• Analyzing applicants' financial status, credit, and property evaluations to determine feasibility… Show more
• Analyzing applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Consulting with clients about their lending needs including the collection and analysis of information about the client’s financial situation. Show less

Texarkana, Texas, United States

• Adhered to the curriculum and lesson plans assigned by the regular teacher.
• Followed procedures and achieved lesson goals while complying with school regulations and policies.
• Compiled reports on class progress for the returning teacher.
• Managed student behavior while creating and maintaining a respectful and fair classroom culture that fosters safe and productive learning.

Texarkana, Texas, United States

• Assisted with career fair to increase exposure of opportunities offered to potential candidates.
• Procured data to formulate a ten-year forecast on future vacancies and needs for the organization.
• Created spreadsheet to measure percentage of participation in training programs.

Texarkana, Texas, United States

• Consistently met monthly new account quotas.
• Executed opening and closing of branch and other duties including cash and vault balancing, ordering cash, debit cards, checks and other supplies.
• Completed logs, reports, audits, control checks and filed disputes to appropriate internal resources for resolution to ensure compliance with regulations.
• Proactively sought ways to develop and expand customer relationships though marketing, call programs, and face-to-face… Show more
• Proactively sought ways to develop and expand customer relationships though marketing, call programs, and face-to-face interactions.
• Managed a variety of customer transactions accurately and efficiently such as check cashing, deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments. Show less

Texarkana, Texas, United States

• Number one in Red Nose donations.
• Responsible for maintaining customer satisfaction scores above goals.
• Delivered quality customer service throughout daily interactions with customers.
• Ensured accuracy throughout all cash transactions.
• Successfully resolve customer inquiries and make knowledge-based product recommendations.

Texarkana, Texas, United States

• Demonstrated strong leadership abilities while overseeing 3-4 team members.
• Provided top-notch customer service; successfully answer inquiries, address complaints and resolve issues.
• Generated detailed sales reports; relayed pertinent information to upper level management.
• Recipient of the High Five Award for creating a friendly, enthusiastic environment and continually going above and beyond.
• Received Stellar Seller Award for highest magazine subscriptions and… Show more
• Received Stellar Seller Award for highest magazine subscriptions and membership sales in the district within a 1-week period. Show less

Master Of Business Administration - Mba, Business Administration, Management And Operations, 4.0

Activities and Societies: Alpha Chi National College Honor Society Delta Mu Delta National Honor Society

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.83

Activities and Societies: National Society of Leadership and Success • National Engaged Leadership Award Dean’s List / President’s Honors.