Omar Kasse is a seasoned Computer and Network Maintenance and Support Technician with a proven track record of success in the IT and cybersecurity industry. With over 4 years of hands-on experience, Omar has significantly improved customer satisfaction by 30% within 6 months while managing a Cyber Café. His expertise includes implementing cybersecurity measures, maintaining smooth operations, and troubleshooting technical issues effectively.During his tenure as a Cyber Café Manager at Connect24 in Mohammedia, MA, Omar demonstrated exceptional leadership and technical skills, ensuring the security and efficiency of IT systems while delivering top-notch customer service. Prior to that, he gained valuable experience as an IT Technician in the urban municipality of Mohammedia.Omar holds a Diploma in Computer and Network Maintenance and Support from ISTA Mohammedia, solidifying his foundational knowledge in computer hardware, security, network administration, and technical documentation. His skill set also encompasses computer hardware, computer security, desktop troubleshooting, network administration, staff management, and technical documentation.