Kassi Oliver Email & Phone Number

Austin, Tx, Us

Austin, Texas

• Created and implemented the HI USA Volunteer Department with 1,500+ volunteers serving over 30,000 hours annually• Developed a 5-year volunteer strategy that helped to facilitate the launching of the HI USA Volunteer program • Created policies that aligned with nonprofit standards to protect volunteers and manage risk to the organization• Selected technology for use in volunteer management, making it easier for staff to manage volunteers and for volunteers to express interest, train, and report volunteer hours• Managed Salesforce for volunteer reporting, including training staff on how to report and developing reports for CEO and Board reporting• Trained staff at multiple locations in the US through virtual webinars and in-person workshops to ensure that staff had a solid expectation of their role in volunteer management• Created a volunteer reward system based on completion of volunteer hours to show appreciation for the value volunteers have brought to the organization • Implemented the HI USA Explore the World and Explore America scholarship programs in 14 locations across the US. On track to become a nationwide offering.• Manage national Great Hostel Give Back program collaborating with outside organizations by offering complimentary overnights in return for community service • Lead ongoing volunteer engagement training to staff and implemented intercultural awareness training for volunteers

Austin, Texas

• Oversaw operations of 47 bed hostel • Managed license agreement and relationship with the City of Austin Parks Dept. • Garnered community and city council support was able to secure a 10-year lease extension• Negotiated paddle board concession on hostel property • Managed delivery of travel and cultural education local nonprofits and REI • Supervised staff, volunteers, interns and independent contractors• Administered human resource functions to ensure optimum staffing and enacted policy changes to benefits, compensation, employment and training

Greater St. Louis Area

• Managed food pantry and financial assistance programs (served 3,500-4,500 clients per month)• Responsible for hiring, training and managing staff and volunteers• Created and implemented new policies and procedures to add structure and growth to both programs• Implemented participation in a USDA Food Program, which resulted in pantry receiving 20,000 lbs. of free food per month through the St. Louis Area Food Bank• Submitted monthly reports to assistant executive director and partner agencies including Operation Food Search and St. Louis Area Food Bank• Ordered and purchased food products (including introduction of fresh fruit and vegetables) and managed monthly food budget

Austin, Texas Area

• Supervised thirty AmeriCorps members who served as case managers at ten partner agencies• Recruited, interviewed and hired AmeriCorps members to serve homeless adults, youth and families• Ensured that program met federal mandates and service sites followed contractual agreements • Created and implemented new agency policies and forms to address growing needs of program• Provided extensive trainings to members throughout service year to develop their professional skills• Served as Volunteer Coordinator for the 2009 Travis County Homeless Point-In-Time Count• Served as Media Coordinator for the 9th Annual Stand Down, a resource fair for homeless adults

Austin, Texas Area

• Recruited, trained and supervised 115 AmeriCorps volunteers placed at Hays and Travis county schools • Addressed difficult staffing issues and provided mediation between team members • Collaborated with several community agencies to provide additional training and resources to program• Updated program contracts and policies to ensure program was meeting federal requirements • Planned and implemented fundraising activities • Served closely with a diverse staff to manage one of the largest AmeriCorps programs in the state

Master Of Social Work (M.S.W.)

Interned with Communities in Schools at the Alternative Learning Center with Austin ISD and Camp Woodson, a wilderness therapy camp.

Bachelor Of Arts, Sociology & Anthropology

Activities and Societies: Sociology Club Studied abroad at University of Ghana for one semester. Volunteered at Street School in Accra.

Sociology & Anthropology

Activities and Societies: Swim Team for 2 years