Marketing Analyst
Current- Handled large volumes of inbound communications via telephone or email with senior executives internationally and consistently entered/updated client data into the company database on a daily basis.- Developed an Excel-based CRM software using VBA to streamline client information collection and sales insights for the telemarketing team, resulting in a 25% increase in productivity and efficiency.- Assisted non-technical clients with product selection using extensive technical knowledge of hardware such as computers, printers, interfaces, etc., leading to higher client satisfaction rates.
May 2022 - Present
