Kassidy Sutherland-Whitmore Email and Phone Number

• Prepare and analyze general ledger accounts on a monthly basis • Meet and exceed corporate deadlines• Preparing and analyze journal entries and assembling the proper supporting documentation• Produce and review daily, weekly, monthly or ad hoc reporting through the use of reporting systems and tools as required by client and SOX requirements• Create and maintain standard operating procedures • Support client inquires and information requests• Support month end, quarter end and year end closing and other key processing deadlines• Comply with audits of all tasks requiring process explanation and accountability• Operate in a dynamic, fast-paced environment while maintaining positive team morale• Actively train on primary and back-up responsibilities• Conduct hierarchy maintenance• Perform back-office transactional tasks while exceeding data entry requirements

• Conducted customer transactions during peak times with efficiency, accuracy, and politeness• Acquired strong mathematical skills, foolproof at handling large amounts of cash daily with great attention to detail• Well acquainted with keeping cash drawer balanced throughout the day as well as identifying and correcting any errors

• Marketed additional services the resort offers to customers based on their personal interests• Addressed guests’ requests and complaints and resolved the conflicts in a timely manner• Provided unique experiences and special touches for guests

• Effectively serve over 50 customers weekly identifying their interests and providing tasteful recommendations• Built relationships with over 500 patrons, many who have turned into repeat customers• Reliable employee management counts on for all shifts