• Managing the creation of social media & public relations content for all programs of leadership at Georgia College – over 50 posts, flyers, booklets, and programs. • Working with multiple social media sites to coordinate accurate, influential, and creative engagement with all stakeholder groups of programs (1k+ followers on platforms, 50-100+ attendees per event).• Communicating effectively with the director of Leadership Programs to create successful marketing campaigns.• Organizing and running events on campus such as Usery Forums on Leadership, receptions, awards ceremonies, and other events. • Collaborating closely with other specialists to create a cohesive integrated marketing communications strategy that embodies Leadership Programs' slogan "For the Public Good."• Helping with administrative duties including creating and distributing sponsorship brochures, educational mentorship welcome packets, and letters of acceptance for multiple programs.

• Supervise a team of 100 lifeguards at 9 facilities.• Plan and conduct in-services and clinics for lifeguards to enhance their skills and knowledge of pool safety procedures.• Organize and facilitate corporate outings and events, promoting team cohesion and client satisfaction.• Maintain regular communication with Homeowner Associations (HOAs) to address pool-related concerns and ensure compliance with regulations.• Proactively resolve conflicts and addressed customer complaints, fostering a positive and safe environment for pool patrons.

• Managed operations at 11 pool facilities, overseeing daily activities, maintenance, and staff performance.• Created and maintained schedules for lifeguards, ensuring adequate coverage and efficient allocation of resources.

• Maintained a strong focus on customer service, ensuring that patrons had a positive experience and addressing any concerns promptly and effectively.• Proactively maintained facilities, identifying and addressing maintenance issues to prevent downtime and ensure a safe and enjoyable environment for patrons.

Led other life guards and ran stations at in-services and clinics

Customer service

• Formulating ad sales plans to generate revenue for the student newspaper, identifying target markets and implementing strategies to attract local businesses.• Pitching advertising options to local businesses, highlighting the benefits of advertising in the student newspaper and tailoring proposals to meet their specific needs and budget.• Supervising practicum students, providing guidance and support in selling advertising space, developing sales strategies, and achieving sales targets.• Managing advertising operations, including ad placement, billing, and client relations, ensuring smooth and efficient processes.