Kassy Bertz Email & Phone Number

Southern region main point of contact for DNR License Agents (locations that sell hunting and fishing licenses). Position includes training DNR License Agents, travel, project management, record keeping, and troubleshooting equipment issues.

Madison, Wisconsin, United States

Madison, Wisconsin, United States

• Act as the voice of the agency, ensuring each customer interaction is positive and informative.
• Answer phone calls, emails and chats from customers seeking assistance with use of the agency’s web-based computer system “Go Wild”, as well as helping customers by interpreting the regulations set by state statutes.
• Assist Law Enforcement by managing the confidential DNR Violation Hotline, Wisconsin Emergency Management Line, and the Spill Line by acting as a dispatcher and playing a crucial role in taking the initial report on an.
• Successfully and efficiently process confidential documents and recreational vehicle applications by correctly applying the payment involved and inputting customer and vehicle information.
• As regulations continuously change, I successfully complete many training seminars to stay up to date on current information

Fitchburg, Wisconsin, United States

• Managed assigned tables within a busy and high paced environment, ensuring all guests feel well attended to at all times.
• Responsible for depicting a positive image while always in accordance with company policies and state alcohol consumption laws.
• Memorized all menus and drink recipes to provide higher quality prompt and attentive service.
• Provided customer service through communicating and multitasking resulting in high customer satisfaction.

San Antonio, Texas, United States

• Took multiple aptitude and physical tests to meet requirements to enlist in the Air Force as an E-2 pay grade, ahead of the typical enlistee.
• After the enlistment process, I began Basic Military Training which demanded my highest level of personal focus, effort, and teamwork.
• During basic training, I was medically discharged and given the option to return in six months.

Oregon, Wisconsin, United States

• Performed a variety of duties as requested by client, such as maintaining the cleanliness of the household to assisting the patient with personal care.
• Maintained records of patient care in compliance with HIPPA laws by reporting condition, progress, or problems to discuss observations inclusively with supervisor.

Verona, Wisconsin, United States

• Gathered confidential information from caregivers, nurses, or physicians about the patient condition, treatment plans, and appropriate activities.
• Documented and reported observations of patient behavior, complaints, physical symptoms, vitals and intake for nurses, the computer system, and the patient’s chart.

Oregon, Wisconsin, United States

• Answered the phone to take customer's information and food order and correctly input the order into the computer system.
• Issued receipts, refunds, credits, or change due to customers.

Fitchburg, Wisconsin, United States

• Greeted guests ensuring the guest felt important and welcomed to the restaurant.
• Answered calls inquiring about the restaurant as well as receive and create to-go orders.

Bachelor Of Business Administration - Bba, Finance, General

Activities and Societies: Outstanding Nontraditional Student Award received from University of Wisconsin-Whitewater during the Fall 2021.

Associate Of Science - As, Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Dean's List: Fall 2013, Fall 2014, and Fall 2020

High School Diploma