Client: Global Healthcare CompanyBusiness Analyst in the global Field Service Management implementation (web and mobile) for healthcare using Salesforce Service Cloud and Servicemax. Responsibilities include working closely with B2B Service Cloud Product Owners to analyze feasibility of new functionality, propose solutions by leveraging software properties, develop and present output to Business Process Experts, collaborate across various stakeholders and business partners of the field service management program. Client: Global Energy and Petrochemical companyBusiness Analyst with downstream lubricants business delivering global sales strategy enablement and sales pipeline management solutions on Salesforce Sales Cloud and Salesforce Tableau CRM. Responsibilities include conducting requirement workshops with sales/marketing users, defining product roadmap, prepare epics, features, user stories as per identified requirements, prepare user flow diagrams, wireframes and screen mock-ups.Prepare User Communication Plan, User Training Manual and lead market specific trainings (Lubricants and Commercial Fuels business across North America, Middle East, Asia) to improve user adoption for digital solutions.