Kasturi Soman Email and Phone Number

• Collaborated with supervisory staff to ensure timely completion of work assignments, demonstrating strong organizational skills and attention to detail.• Assisted Supervisor/Manager in initiatives to improve employee engagement within the Guest Relations branch, promoting a positive work environment.• Prioritized safety by promptly reporting all accidents and hazards to area Supervisor, contributing to a safe and secure work environment.• Addressed guest queries and assisted in… Show more • Collaborated with supervisory staff to ensure timely completion of work assignments, demonstrating strong organizational skills and attention to detail.• Assisted Supervisor/Manager in initiatives to improve employee engagement within the Guest Relations branch, promoting a positive work environment.• Prioritized safety by promptly reporting all accidents and hazards to area Supervisor, contributing to a safe and secure work environment.• Addressed guest queries and assisted in handling complaints, delivering exceptional customer service and resolving issues effectively. Show less

•Ensuring and providing flawless, upscale, professional, and high-class guest service experiences• Analyzing customer feedback and providing strategic direction to continuously improve overall rating• Responding to guests' needs and anticipating their unstated ones

• Greet & welcome guests with hospitality.• Responsible for ensuring that customer's orders are fulfilled in a timely and satisfactorily manner.• Managing a database for customer orders, invoices, and promotional activity.• Help customers understand the products and services being offered by a company.• Handle customer complaints by providing solutions, often within a time limit.

• Proficient in facilitating and leading onsite orientations for new staff, as well as arranging and taking minutes during meetings.• Familiarity with assisting in the creation, planning, and design of content and materials for LMS platforms.• Knowledge of HR processes, including acting as a point of contact for the HR branch, providing administrative support, processing invoices and PRs, and monitoring appraisal forms and documentation.• Assist with processing of… Show more • Proficient in facilitating and leading onsite orientations for new staff, as well as arranging and taking minutes during meetings.• Familiarity with assisting in the creation, planning, and design of content and materials for LMS platforms.• Knowledge of HR processes, including acting as a point of contact for the HR branch, providing administrative support, processing invoices and PRs, and monitoring appraisal forms and documentation.• Assist with processing of new hire paperwork.• Make appointments with department heads and candidates for interviews.• Utilize and manage external recruitment sites and various social media.• Create job descriptions and advertisements (store staff, new graduates, HQ roles).• Provide administrative support to various departments.• Experience in updating and maintaining SharePoint pages for Knowledge sharing and Collaboration Show less

• Assisted in financial data analysis and reporting, providing support in budgeting and forecasting activities.• Conducted market research to identify industry trends and potential investment opportunities.• Collaborated with other operation departments to complete customer requests.• Accurate and timely processing of data entries/ correspondence• Resolved customer complaints, managing database records, drafting status reports on issues.