• Performed as the Subject Matter Expert for Tax and Central Review Services (UK) ISA department, providing in-depth knowledge and support on all related processes and procedures.• Resolved process-related issues and queries promptly and effectively, ensuring smooth operations and customer satisfaction.• Liaised with stakeholders and governance teams in UK to make suitable changes according to His Majesty's Revenue and Custom's regulations.• Generated and analysed Management Information (MI) and life cycle reports to evaluate local and business performance, facilitating governance and strategic decision-making.• Developed daily capacity plans based on volume forecasts, site summaries, and operational needs, optimizing resource allocation and workflow efficiency.• Reviewed existing procedures and collaborating with the Account Maintenance Operations (AMO) team to identify and implement process improvements and enhancements.•Ensured adherence to service level agreements and quality standards by effectively guiding and coordinating the team's efforts.

• Participated in a comprehensive management training program, gaining hands-on experience in various aspects of restaurant operations.• Assisted in managing daily operations, including customer service, inventory management, and staff supervision.• Developed strong leadership and teamwork skills while working in a fast-paced and challenging environment.